Field Engineer - Data Center Infrastructure

About the role

The ideal candidate will be responsible for the installation, maintenance, troubleshooting, repair, and upgrade of server infrastructure across customer and company-operated data centers.

Responsibilities

• Install, configure, and deploy enterprise server hardware in data center environments.
• Perform break-fix maintenance and hardware replacement activities for servers, storage devices, and supporting infrastructure.
• Diagnose and resolve server hardware failures including GPU’s, CPUs, memory, motherboards, RAID controllers, and power supplies.
• Conduct preventive maintenance inspections and health checks on data center equipment.
• Support hardware upgrades, firmware updates, and technology refresh projects.
• Perform rack-and-stack activities, structured cabling, labeling, and hardware inventory management.
• Troubleshoot server performance, connectivity, and hardware-related issues using diagnostic tools and vendor utilities.
• Document all service activities, troubleshooting steps, repairs, and asset updates within ticketing systems.
• Ensure compliance with data center standards, change management procedures, and safety protocols.
• Respond to scheduled maintenance activities and emergency service requests within established SLAs.
• Provide technical support for multiple server platforms and vendor technologies.
• Maintain accurate records of spare parts inventory and equipment lifecycle status.
• Participate in on-call support rotations and after-hours maintenance windows as required.

Requirements

• Minimum 5 years of experience supporting enterprise server hardware in data center environments.
• Associate degree in Information Technology, Computer Science, Electronics, or equivalent work experience.
• Hands-on experience with server platforms from manufacturers such as: Supermicro, Dell PowerEdge, Hewlett Packard Enterprise (HPE), Lenovo, Cisco UCS, and others.
• Strong understanding of: Server architecture, RAID technologies, power and cooling systems, storage infrastructure, and data center operations.
• Work experience with hardware diagnostics and break-fix repairs.
• Familiarity with Linux and Windows Server operating systems.
• Working knowledge of ticketing and asset management systems.
• Strong written and verbal communication skills.
• Ability to lift equipment up to 50 lbs and work in raised-floor data center environments.

Qualifications

• Industry certifications such as: Supermicro Specialist, Cisco Certified Technician (CCT), CompTIA Server+, Dell EMC Proven Professional, HPE ASE or ATP, Microsoft Certifications.
• Experience supporting storage systems including Dell EMC, NetApp, or Pure Storage.
• Knowledge of virtualization technologies such as VMware vSphere, Hyper-V, or Nutanix.
• Familiarity with cloud infrastructure and hybrid data center environments.