Field Engineer

About the role

The Field Engineer will serve as engineering support for our sales team, assisting with construction management and after-sales field support. This role will require frequent travel to job sites throughout a specific territory and will be based at our sales office in Dallas. The position will include both field and office work and will involve extensive formalized training plus work under a mentor, developing skills and gaining an understanding of CaptiveAire products, troubleshooting, and application engineering processes.

Responsibilities

• Provide product support by troubleshooting issues with existing and newly installed equipment in the field and providing immediate solutions
• Maintain expert-level knowledge of all CaptiveAire products
• Work closely with engineering, service, local sales teams, and customers to find the best outcomes on installed jobs
• Attend construction trade coordination meetings and startups on site to ensure successful outcomes
• Review and analyze data gathered from installed equipment to make product improvements using the CASLink remote monitoring system
• Apply mechanical building design knowledge to review customer applications and suggest operational improvements
• Perform third-party training for outside contractors on CaptiveAire products
• Provide reports to the Regional Manager and other teams on customer feedback, challenges, quality, product improvements, and issues
• Combination of field work, data analysis, and remote troubleshooting using building management systems (travel required)

Requirements

• 0–5 years of experience
• 4-year technical degree in mechanical, electrical, construction, or science-oriented curriculum preferred
• Hands-on technical internship or co-op experience preferred
• Must enjoy hands-on product exposure
• HVAC and/or electrical experience strongly preferred
• Strong multi-tasking, problem-solving, and communication skills required
• For engineering graduates: expectation to complete the FE Exam within 6 months of employment
• Must be self-motivated and proactive
• Must be able to travel for training

Benefits

• Medical, dental, and vision insurance
• Disability and life insurance based on medical insurance election
• 401(k) with employer match
• Paid holidays
• Paid time off (PTO) based on tenure
• Flexible spending account (FSA)
• Tuition reimbursement, including for Professional Engineering (PE) License
• Relocation assistance

Pay

$70,000–$100,000 base salary, negotiable depending on experience, with additional monthly bonus based on productivity and profits.