Field Engineer 3

Key Responsibilities

• Install, configure, diagnose, maintain, and repair desktops, laptops, printers, and low-end servers.
• Perform hardware/software troubleshooting and support.
• Re-image and reload PCs/laptops.
• Install and maintain PCs, peripherals, software, networks, and servers.
• Support legacy systems and enterprise storage products including disk replacement.
• Handle installs, moves, adds, and changes (IMAC activities).
• Support networking products from operational and maintenance perspectives.
• Test and certify PCs, servers, networks, and approved applications.
• Manage and update incident/request tickets within ticketing systems.
• Escalate unresolved issues appropriately.
• Ensure customer satisfaction and SLA compliance.

Required Skills

• 1-3 years of computer support / desktop support experience.
• Basic hardware and software troubleshooting experience.
• Experience with ticket management systems.
• Knowledge of desktop/laptop deployment and support.
• Good organizational and communication skills.
• Ability to work split shifts including weekends.

Preferred Skills

• Hardware repair experience.
• Software deployment experience.
• Mobile device deployment/configuration (iOS, Android).
• Certifications such as A+, Security+, Apple, Dell, etc.

Additional Information

• Work Authorization: Must be a US Citizen.
• Schedule: Split Shift - 20 hours on weekdays + 20 hours on weekends.
• Driving Requirement: Primarily non-driving, but may require travel between sites.