Field Engineer 2 - Dallas, TX

As a Field Engineer 2 at GE Precision Healthcare LLC, you will provide expert-level technical support, installation, maintenance, and troubleshooting services for complex medical imaging equipment and related systems at customer sites in Dallas, TX. This is a remote role with relocation assistance available.

About the role

You will ensure optimal performance and reliability of GE Precision Healthcare products, contributing directly to patient care and customer satisfaction. GE HealthCare is a leading global medical technology and digital solutions innovator, dedicated to improving lives in critical moments.

Responsibilities

• Perform installation, calibration, and commissioning of GE Precision Healthcare medical imaging equipment, including Monitoring, Telemetry, and Diagnostic Cardiology.
• Conduct preventative maintenance, corrective maintenance, and advanced troubleshooting on complex electrical, mechanical, and software-driven systems.
• Diagnose and repair intricate technical issues involving detailed circuit analysis, system diagnostics, and software debugging.
• Provide on-site technical support, respond to service calls, resolve technical problems efficiently, and offer operational guidance to customers.
• Collaborate with clinical staff and healthcare professionals to understand equipment performance needs and optimize system functionality.
• Maintain accurate service records, documentation, and reports using company-provided tools.
• Manage assigned inventory of parts, tools, and test equipment, ensuring proper calibration and availability.
• Participate in advanced product training and continuous learning to stay current with evolving technology.
• Adhere to company safety procedures, quality standards, and regulatory requirements for medical devices.
• Act as a technical resource and mentor for less experienced field engineers.
• Build and maintain strong customer relationships through professional conduct and exceptional service delivery.
• Identify opportunities for equipment upgrades, service contract renewals, and sales leads.

Requirements

• Associate's degree in Biomedical Engineering, Electrical Engineering, Electronics Technology, or a related technical field; Bachelor's degree preferred.
• Minimum of 3+ years of experience in installation, maintenance, and repair of complex medical imaging equipment, preferably with GE Healthcare products.
• Proven expertise in troubleshooting and repairing sophisticated electronic, mechanical, and computer-controlled systems.
• Strong understanding of medical terminology, anatomy, and clinical applications related to medical imaging.
• Proficiency in reading and interpreting schematics, wiring diagrams, and technical manuals.
• Excellent problem-solving skills and ability to work independently under pressure.
• Exceptional communication and interpersonal skills for explaining complex technical issues to non-technical personnel.
• Customer-focused mindset with dedication to high-quality service.
• Valid driver's license and willingness to travel extensively within an assigned service territory, including overnight stays.
• Ability to lift and move heavy equipment (up to 50 lbs) and work in various hospital and clinic environments.
• Familiarity with regulatory requirements for medical devices (e.g., FDA, ISO).
• Proficiency with standard computer applications (e.g., Microsoft Office Suite).
• Legal authorization to work in the U.S. is required; visa sponsorship is not available for this role.

Benefits

GE HealthCare offers a total rewards package designed to unlock your ambition, including competitive compensation, professional development, and career opportunities in a collaborative and supportive culture.