Field Enablement Specialist | Housing

About the Role

EliseAI is looking for a Field Enablement Specialist to provide in-person, interactive training experiences for our clients as they adopt our products. You will work closely with the Director of Operations as part of the customer education team to develop and execute comprehensive live training programs and workshops tailored to the needs of EliseAI customers.

Responsibilities

• Deliver tailored, interactive live sessions and workshops for new and existing customers, ensuring they have a deep understanding of our products and how to leverage them effectively
• Work closely with customers to develop a deep understanding of their workflows and onsite operations, and customize workshop content based on their unique needs
• Collect and synthesize customer feedback and onsite team pain points into actionable feedback for internal teams such as training, customer success, and product
• Proactively seek feedback from customers throughout the training, identifying areas for improvement and implementing strategies to address any gaps or challenges
• Collaborate with cross functional teams to ensure training workshops meet the needs of customers
• Stay informed about industry trends and best practices in customer training and onboarding, continuously seeking opportunities to enhance our approach and deliver exceptional experiences

Requirements

• Ability to conduct sessions in both English and Spanish is a plus
• 2+ years of experience in a customer-facing training or coaching role
• Experience in the multifamily industry as a trainer, coach, or onsite team member is a plus
• Experience translating customer education resources into live, interactive training for diverse audiences
• Willingness to travel up to 75% of the time to conduct in-person training sessions with clients
• Strong communication and presentation skills, with the ability to convey complex information in a clear and understandable manner
• Technical proficiency, with the ability to quickly learn and demonstrate expertise in our products or services
• Proven ability to build rapport with customers and establish trusted advisor relationships
• Highly organized and detail-oriented, with the ability to manage multiple priorities and deadlines effectively

Why Join

Growth and impact. It’s not often that you can get in on the ground floor of a funded startup that’s scaling so fast. That means that instead of following a playbook, you’ll be writing it. Every single day you will be challenged to identify how we can scale and execute on it.

Benefits

• Competitive salaries
• Equity in the company
• Medical, Dental and Vision premiums covered at 100%
• Fully paid parental leave
• Commuter benefits
• 401k benefits
• Fitness & home services stipend
• A collaborative in-office environment with an open floor plan, fully stocked kitchen, and all meals covered in the office
• Unlimited vacation and paid holidays
• Relocation packages

Pay

The salary range for this role is $70,000 - $100,000. EliseAI offers a competitive total rewards package which includes base salary, equity, and a comprehensive benefits & perks package. Exact compensation is determined based on a number of factors including experience, skill level, location and qualifications which are assessed during the interview process.

Schedule

Must be able to travel up to 75% of the time.