Field Enablement Manager (Partner Enablement Program Manager)

Responsibilities

• Design and own a scalable partner enablement framework: onboarding curriculum, role-based learning tracks, product certification programs, delivery readiness assessments, etc.
• Serve as the primary enablement point of contact for Benchling's services partner enablement program.
• Facilitate partner enablement activities: live training sessions, onboarding cohorts, certification workshops, etc.
• Define partner readiness criteria and work with PS leadership to gate partner-led delivery against demonstrated competency.
• Author and maintain a structured enablement content repository in collaboration with the rest of the Benchling Enablement team.
• Work cross-functionally across Benchling teams to develop scalable onboarding, new product release enablement (shared across internal and partner audiences), and continuous learning programs.
• Define and track partner enablement KPIs: certification attainment, time-to-readiness, delivery quality scores, and partner-sourced issue rates.

Qualifications

• BS or M.Sc. in Molecular Biology, Biochemistry, Genetics, or similar life science field
• Life science background or experience enabling teams serving scientific industries
• 4+ years of experience in enablement, training, or program management with meaningful exposure to external audiences (partners, customers, or channel)
• Demonstrated ability to design and build enablement programs from scratch, not just maintain existing ones
• Experience working with SI, channel, or implementation partners in a SaaS context, strongly preferred
• Experience with eLearning authoring tools (e.g., Articulate Rise 360, or similar) and assessment tools (e.g. Skillable, Questionmark, or similar)
• Comfortable facilitating live training for technical and semi-technical audiences
• Strong content development skills; can author or direct the creation of clear, engaging enablement materials without always having deep domain expertise
• Excellent cross-functional collaboration skills; experience influencing stakeholders you do not manage
• KCS methodology familiarity or experience embedding knowledge practices into enablement workflows, a plus