Field Enablement Manager (Enablement Program and Platform Manager)

Responsibilities

• Own all Docebo administration: global settings, user provisioning, group management, report configuration, integrations, and platform health, etc.
• Design and maintain the LMS content architecture across our three personas (internal, customer, partners): learning plans, certification tracks, course libraries, learner UX, etc.
• Build and maintain dashboards and reporting to track completion rates, certification attainment, and program effectiveness
• Develop scalable onboarding and continuous learning programs for CX roles including Professional Services, Customer Success, and Support
• Author courses, assessments, job aids, and certification programs
• Partner with subject matter experts across CX to translate complex product and process knowledge into engaging training content
• Refine and execute on governance processes for eLearning content lifecycle management: creation, review cadences, version control, and deprecation
• Collaborate with Benchling colleagues across the Knowledge & Digital Experience program to align LMS content strategy with Benchling's broader knowledge ecosystem

Qualifications

• 3+ years of experience in learning & development, instructional design, or enablement within a B2B SaaS company
• 2+ years of hands-on LMS administration experience; Docebo strongly preferred
• BS or M.Sc. in Molecular Biology, Biochemistry, Genetics, or similar life science field
• Life science background or experience enabling teams serving scientific industries
• Strong content development skills; can author or direct the creation of clear, engaging enablement materials without always having deep domain expertise
• Demonstrated ability to design and build end-to-end curriculum, not just maintain content, including learning paths, assessments, and certifications
• Experience with eLearning authoring tools (e.g., Articulate Rise 360, or similar) and assessment tools (e.g. Skillable, Questionmark, or similar)
• Strong project management skills; can own a program from scoping through launch and iteration
• Experience building learning metrics and using data to improve program effectiveness
• Familiarity with KCS methodology or knowledge management best practices, a plus