Field Electronics Repair Technician
uBreakiFix · Everett, WA · 1 mo ago
On-siteManagement$18–$21/hrFull-time
About the role
UBreakiFix Mobile Field Repair Technician
Responsibilities
- Safely travel to customer sites and arrive within the scheduled appointment window.
- Inform customers of job status (en-route, arrived).
- Diagnose, troubleshoot, and repair devices.
- Provide recommendations for problem resolution.
- Explain complex technical issues to customers in a non-technical, simple-to-understand manner.
- Provide repair and replacement estimates to customers.
- Ensure that all repairs meet or exceed uBreakiFix quality standards.
- Greet customers in a friendly manner and maintain a positive work environment.
- Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations.
- Keep track of all devices and inventory while safeguarding all van stock and equipment.
- Utilize the point-of-sale system to maintain an accurate record of customer information and the real-time status of each repair.
Requirements
- Ability to pass driving, drug, and background screening.
- Must be a great note-taker.
- Must have great attention to detail.
- Sales and customer support experience is a must.
- Must have a High School diploma or equivalent.
- Must have a valid state driver's license and a clean driving record.
- Must be able to work flexible hours, including weekends and evenings.
- Must be authorized to work in the United States.
Qualifications
- Outstanding customer service skills.
- Excellent technical, problem-solving, and analytical skills.
- Exceptional organizational skills.
- Strong written and oral communication skills.
- Proficient in Microsoft Office.
- Work well by yourself.
- Ability to work flexible hours, including weekends and holidays.
- Valid Driver's License and good driving record.
- Experience repairing electronics, smartphones, PC/MACs, and game consoles.
Skills
- Customer service skills.
- Technical, problem-solving, and analytical skills.
- Organizational skills.
- Written and oral communication skills.
- Microsoft Office proficiency.
- Flexible work schedule ability.
- Valid Driver's License and good driving record.
- Experience repairing electronics, smartphones, PC/MACs, and game consoles.
Benefits
- Dental insurance.
- Health insurance.
- Paid time off.
- Vision insurance.
- Life Insurance.
- Paid Sick Leave.
Pay
$18 to $21 per hour with uncapped monthly sales commissions. Our Techs make an avg. of $3-$5 extra per hour or more in commissions and tips.
Schedule
4-10 Hour Shifts typically and can have split days off.