Field Director, San Diego

About the role

This role is based out of Banfield Pet Hospital's San Diego market. The successful candidate will need to apply through the internal career site.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Create and build a culture of Preventive Care in each hospital ensuring teams understand our foundation and the delivery of Optimum Wellness Plans.
• Hire, coach and develop Practice Managers.
• Partner with Director of Veterinary Quality (DVQ) and Area Chiefs of Staff to operate an effective and productive hospital team, ensure a safe and engaging hospital environment, and improve both the medical quality and business performance of the hospital.
• Ensure compliance with all practice protocols, policies, and procedures and with all local, state and federal laws, ensuring the safety of pets, clients and associates and the maintenance of clean, safe and organized hospitals (i.e., OSHA, Hazard Waste, business permits and assets protection audits).
• Enforce all Banfield standards, continuously building brand in connection with all medical and non-medical standards.
• Responsible for overall hospital leadership and paraprofessional retention within market.
• Develop a performance development plan (PDP) and conduct a formal review of each Practice Manager (PM) in market at least once a year; in lieu of a PM in the hospital, develop a PDP and conduct a formal review for each paraprofessional in that hospital.
• Create a culture for exceptional engagement and community with market doctors, veterinary technicians, and leaders. Support DVQ and ACOS in maximizing doctor engagement and retention.
• Own the recruitment, hiring, coaching, supervision and mentorship of PMs, Veterinary Technicians, and paraprofessionals in assigned market.
• Support the DVQ in the recruitment, hiring, coaching and supervision of doctors in their hospitals, maintaining LVT school relationship recruiting and outside sourcing.
• Manage effective doctor scheduling and ensure hospital leaders provide effective paraprofessional scheduling to meet the needs of associates, clients and business needs.
• Other job duties as assigned.

Qualifications

• Bachelor’s degree in Business Administration or a related field is required, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities.
• Five years of experience in a multi-location service industry are required.
• At least three years of line manager experience are required.
• Experience hiring and staffing, leading a variety of people, and developing next level leaders is preferred.
• A medical background (veterinary or human healthcare, pharmaceutical, etc.) is preferred.

Skills

• Strong leadership and management skills.
• Excellent interpersonal and communication skills.
• Ability to work independently and as part of a team.
• Knowledge of veterinary practices and operations.
• Proficiency in Microsoft Office applications.

Benefits

The salary range for this role is $124,735.28 - $179,678.35. Benefits include:

• Comprehensive Medical, Dental, and Vision Insurance
• Generous Retirement Plans (401(k) and Roth)
• Paid Time Off and Holidays
• Top-Tier Mental Health and Wellbeing Resources
• Associate Life Insurance (company-paid) & Supplemental Life Insurance
• Company-Paid Short- and Long-Term Disability
• Flexible Spending Accounts (FSA)
• Health Savings Account (HSA)
• Paid Parental Leave
• Continuing Education Allowance (for Eligible Positions)
• Back-Up Child and Elder Care & Family Support Resources
• Fertility and Family Building Support
• Digital Exercise Therapy
• Voluntary Protection Benefits
• Legal Plan
• Identity Protection
• Commuter Benefits
• Three Free Optimum Wellness Plans for Pets
• Exclusive Discounts

We are a drug-free, smoke-free, equal opportunity employer. Banfield Pet Hospital® strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced.