Field Director, Los Angeles

About the role

This role supports Banfield Pet Hospital's Los Angeles market. Essential responsibilities include leading hospital teams, developing Practice Managers, ensuring compliance, and managing hospital operations.

Responsibilities

• Create and build a culture of Preventive Care in each hospital.
• Develop, coach, and support each Practice Manager in assigned market.
• Ensure compliance with all practice protocols and local, state, and federal laws.
• Manage effective doctor scheduling and ensure hospital leaders provide effective paraprofessional scheduling.
• Own the recruitment, hiring, coaching, supervision, and mentorship of PMs, Veterinary Technicians, and paraprofessionals in assigned market.
• Support the DVQ in the recruitment, hiring, coaching, and supervision of doctors in their hospitals.
• Manage market quarterly inventory and hospital invoice approvals.
• Partner with DVQ and ACOS to maximize doctor engagement and retention.
• Own the recruitment, hiring, coaching, and supervision of doctors in their hospitals, maintaining LVT school relationship recruiting and outside sourcing.
• Own the recruitment, hiring, coaching, and supervision of PMs, Veterinary Technicians, and paraprofessionals in assigned market.
• Own the recruitment, hiring, coaching, and supervision of doctors in their hospitals, maintaining LVT school relationship recruiting and outside sourcing.
• Own the recruitment, hiring, coaching, and supervision of PMs, Veterinary Technicians, and paraprofessionals in assigned market.
• Own the recruitment, hiring, coaching, and supervision of doctors in their hospitals, maintaining LVT school relationship recruiting and outside sourcing.

Requirements

• Bachelor’s degree in Business Administration or a related field.
• Five years of experience in a multi-location service industry.
• At least three years of line manager experience.
• Experience hiring and staffing, leading a variety of people, and developing next level leaders.
• Medical background (veterinary or human healthcare, pharmaceutical, etc.) is preferred.

Qualifications

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Develop, coach, and support each Practice Manager in assigned market to lead hospital teams so the highest quality care and service is provided to the most pets and clients, maximizing efficiency, productivity, and profitability.
• Ensure compliance with all practice protocols, policies, and procedures and with all local, state and federal laws, ensuring the safety of pets, clients and associates and the maintenance of clean, safe and organized hospitals (i.e., OSHA, Hazard Waste, business permits and assets protection audits).
• Enforce all Banfield standards, continuously building brand in connection with all medical and non-medical standards.
• Responsible for overall hospital leadership and paraprofessional retention within market.
• Develop a performance development plan (PDP) and conduct a formal review of each Practice Manager (PM) in market at least once a year; in lieu of a PM in the hospital, develop a PDP and conduct a formal review for each paraprofessional in that hospital.
• Create a culture for exceptional engagement and community with market doctors, veterinary technicians, and leaders.
• Support DVQ and ACOS in maximizing doctor engagement and retention.
• Own the recruitment, hiring, coaching, supervision, and mentorship of PMs, Veterinary Technicians, and paraprofessionals in assigned market.
• Own the recruitment, hiring, coaching, and supervision of doctors in their hospitals, maintaining LVT school relationship recruiting and outside sourcing.
• Own the recruitment, hiring, coaching, and supervision of PMs, Veterinary Technicians, and paraprofessionals in assigned market.
• Own the recruitment, hiring, coaching, and supervision of doctors in their hospitals, maintaining LVT school relationship recruiting and outside sourcing.

Skills

• Strong leadership and management skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong organizational and problem-solving skills.
• Knowledge of veterinary practices and protocols.

Benefits

The salary range for this role is $124,735.28 - $179,678.35. Banfield Pet Hospital offers a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets. Benefits eligibility is based on employment status. Full-time (FT) Associates are eligible for all benefit programs; Part-time Associates are eligible for those benefits with an asterisk (*).

Pay

The starting salary for this role is $124,735.28 - $179,678.35.

Schedule

The schedule for this role is 80% travel.