Field Director, Austin

About the role

This role will be based out of Banfield Pet Hospital's Austin market and is responsible for ensuring all hospitals in the market deliver on performance, focused on achieving OGSMs through Five Principles, the Associate Concept and direct leadership.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Create and build a culture of Preventive Care in each hospital ensuring teams understand our foundation and the delivery of Optimum Wellness Plans.
• Develop, coach, and support each Practice Manager in assigned market to lead hospital teams so the highest quality care and service is provided to the most pets and clients, maximizing efficiency, productivity, and profitability.
• Ensure compliance with all practice protocols, policies, and procedures and with all local, state and federal laws, ensuring the safety of pets, clients and associates and the maintenance of clean, safe and organized hospitals.
• Enforce all Banfield standards, continuously building brand in connection with all medical and non-medical standards.
• Responsible for overall hospital leadership and paraprofessional retention within market.
• Develop a performance development plan (PDP) and conduct a formal review of each Practice Manager (PM) in market at least once a year.
• Create a culture for exceptional engagement and community with market doctors, veterinary technicians, and leaders.
• Support DVQ and ACOS in maximizing doctor engagement and retention.
• Ensure effective execution of OGSM performance including financial results for all area hospitals.
• Own the recruitment, hiring, coaching, supervision and mentorship of PMs, Veterinary Technicians, and paraprofessionals in assigned market.
• Support the DVQ in the recruitment, hiring, coaching and supervision of doctors in their hospitals.
• Manage effective doctor scheduling and ensure hospital leaders provide effective paraprofessional scheduling to meet the needs of associates, clients and business needs.

Qualifications

Bachelor’s degree in Business Administration or a related field is required, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities.

• Five years of experience in a multi-location service industry are required.
• At least three years of line manager experience are required.
• Experience hiring and staffing, leading a variety of people, and developing next level leaders is preferred.
• Medical background (veterinary or human healthcare, pharmaceutical, etc.) is preferred.

Skills

This position requires strong leadership, communication, and problem-solving skills, as well as the ability to work in a fast-paced environment and prioritize multiple tasks.

Benefits

• Comprehensive Medical, Dental, and Vision Insurance
• Generous Retirement Plans (401(k) and Roth)
• Paid Time Off and Holidays
• Top-Tier Mental Health and Wellbeing Resources
• Associate Life Insurance (company-paid) & Supplemental Life Insurance
• Company-Paid Short- and Long-Term Disability
• Flexible Spending Accounts (FSA)
• Health Savings Account (HSA)
• Paid Parental Leave
• Continuing Education Allowance (for Eligible Positions)
• Back-Up Child and Elder Care & Family Support Resources
• Fertility and Family Building Support
• Digital Exercise Therapy
• Voluntary Protection Benefits
• Legal Plan
• Identity Protection
• Commuter Benefits
• Three Free Optimum Wellness Plans for Pets
• Exclusive Discounts

Pay

The pay range for this role is $112,855 - $163,344, with the specific rate determined based on the candidate’s experience, skill level, abilities, and education.

Schedule

This position requires 80% travel and the ability to work at a computer for long periods of time, with project timelines and work volume/deadlines that may often require more than 40 hours per week to complete essential duties.