Field Diesel Powertrain Service Specialist

About the role

You start your morning reviewing the DEUTZ Service ticketing system, planning methods and the sequence of work for the day. Parts are pre-ordered so your service vehicle is stocked for first-call completions and local parts sales. You head on-site to a customer location, diagnose a Tier 4 diesel powertrain with portable diagnostic tools, and carry out manufacturer-specified repairs. You communicate clearly with the customer, document work in Fieldaware, and coordinate with the Service Supervisor, Parts Department, New Engine Sales, and Engineering/Warranty to ensure accuracy and approvals. Before leaving, you verify cosmetic finish, return any unused parts per DEUTZ Power Center guidelines, and update time sheets.

Responsibilities

• Travel to customer sites to troubleshoot, install, and repair engines and related equipment.
• Resolve customer issues promptly and professionally; communicate respectfully and honestly.
• Plan repair methods and sequences; perform work per manufacturer requirements and company procedures.
• Pre-order parts and materials; return unused parts according to DEUTZ Power Center guidelines.
• Inspect and complete repairs safely and effectively; ensure proper cosmetic finish on completion.
• Maintain a clean, safe work area and a DOT-compliant, clean service truck.
• Use DEUTZ systems (e.g., Service ticketing, Fieldaware) to complete work orders and time sheets on time.
• Maintain vehicle parts inventory to support first-call completion and local parts sales.
• Aid with warranty claim filing and customer invoicing; follow all travel and company credit card policies.
• Collaborate with the Service Supervisor, Parts, Customers, New Engine Sales, and Engineering/Warranty.
• Perform additional related duties as assigned.

Qualifications

• High school diploma or GED.
• Maintain DOT medical card status.
• Valid driver’s license; insurable by the company; meet local/state/company requirements to operate a company-assigned service vehicle.
• Strong computer proficiency; able to utilize Serdia, Serpic, Fieldaware, Microsoft Word, and Excel.
• 2–5 years of construction equipment repair experience preferred.
• Certification/training in heavy equipment and diesel engine repair preferred.
• Proven ability diagnosing and repairing NG/CNG and Tier 3–4 emissions systems (preferred).
• Deep working knowledge of DEUTZ diesel engines.
• Proficient with basic computer functions and portable diagnostic tools.
• Excellent written and verbal communication; comfortable in person and over the phone.
• Self-directed with minimal supervision.
• Own professional tool set; key DEUTZ tools provided.