Field Desktop Support Tech- Bilingual in English and Korean

About the role

This is a Desktop Support position based in Atlanta, GA requiring 5 days onsite. The role focuses on troubleshooting, configuration, software installation, and providing technical assistance to end users on a variety of issues.

Responsibilities

• Desktop support experience including troubleshooting, configuration, and software installation
• Work with ticketing systems to review onboarding requests, review tickets, and document issues
• Provide troubleshooting and support to end users on incidents and problems
• Provide technical assistance to customers including password resets, account information, case number information, Adobe Reader issues, browser issues, technical computer issues, and internet connectivity
• Set up equipment for employee use
• Image computers using a variety of methods
• Install and perform minor repairs to computers and peripheral equipment within the office premises
• Strong networking skills including IDF/MDF, switches, routers, and access points

Requirements

• Minimum 5 years of experience in software, hardware, and network
• Adept at M365, Windows, Active Directory, and ticketing systems
• Experience with Windows 10, newer OS, and Microsoft Office 2010 through Office 365, M365
• Experience with Windows, M365, PC and Printer configuration
• Strong customer service skills, detail oriented, and deadline driven
• Strong communication skills and client interfacing skills
• Enthusiastic and willing to take initiative
• Bilingual in English and Korean is a must