Field Desktop Support Tech

Key Responsibilities

• Provide white-glove, concierge-level technical support to VIP users, including C-suite executives and high-priority personnel
• Diagnose, troubleshoot, and resolve hardware, software, networking, and peripheral issues across Windows, macOS, and mobile platforms
• Deliver on-site and remote support with urgency and discretion, ensuring minimal disruption to executive workflows
• Maintain and configure laptops, desktops, smartphones, tablets, and collaboration tools (Zoom, Teams, etc.) to ensure seamless operation
• Manage executive A/V setup and live support for meetings, presentations, and boardroom technology
• Collaborate with other IT teams to escalate and resolve complex issues quickly
• Ensure security protocols and company policies are followed at all times
• Keep accurate and timely records of incidents, actions, and resolutions using ticketing systems (e.g., ServiceNow, Jira)
• Build and maintain strong working relationships with stakeholders through clear communication and technical confidence

Required Qualifications

• 3+ years of experience in IT support, with a focus on VIP, executive, or white-glove service environments
• Proven track record of fast, effective troubleshooting across Windows, macOS, iOS, Android, and Microsoft 365
• Strong understanding of networking basics, remote access tools (VPN, RDP), and endpoint security
• Experience with collaboration and productivity tools such as Microsoft Teams, Zoom, Slack, and Google Workspace
• High attention to detail, strong organizational skills, and the ability to work under pressure
• Excellent verbal and written communication skills
• Able to prioritize and respond swiftly to high-impact issues
• Comfortable working in high-demand, fast-paced environments with discretion and professionalism
• Bilingual Korean is a plus