Field Customer Service Technician- REMOTE Rockford, Illinois

About the role

This is a remote position with travel, based in Rockford, Illinois. LayerZero Power Systems, Inc. is seeking a skilled and safety-focused Customer Service Technician to support our advanced power distribution equipment. This role involves both on-site and remote service, ensuring the reliability and performance of our systems. The ideal candidate will have strong electrical troubleshooting abilities, a commitment to safety, and a customer-first mindset.

Responsibilities

• Perform startup, commissioning, service, and preventive maintenance on LayerZero equipment:
  • Static transfer switches
  • Power distribution equipment
  • Remote power panels
• Provide customer support while on site and via email and phone
• Maintain timely and detailed service records in the LayerZero system
• Provide emergency response for critical incidents
• Regularly scheduled time slots for LayerZero 24/7 incident response (1-844-855-5977)

Requirements

• Service experience with electric power systems – Required
• Electrical and electronic troubleshooting skills – Required
• Ability to read diagrams and schematics – Required
• Familiarity with programming printed circuit boards via PC-based programs – Required
• Safety awareness and electrical PPE knowledge – Required
• Electronics or electrical training from military service – Preferred
• Clean driving record – Required

Qualifications

• Associate degree in electrical field – Preferred
• Military training in electronics or electrical systems

Schedule

• Training to be conducted at LayerZero Headquarters in Aurora, Ohio
• Field service work is performed at customer sites throughout the US and Canada. Travel is required
• At times, weekends or possibly holiday work will be required

Benefits

• Competitive pay with performance incentives
• 100% company-paid medical, dental, and vision
• 401(k) with company match
• 3 weeks PTO, 10 paid holidays, and 2 floating holidays

Why join us

• Impact: Develop your skills and expertise in a rapidly growing industry, with your work directly influencing the success of mission-critical projects
• Innovation: Immerse yourself in an environment that celebrates forward thinking and continuous improvement
• Collaborative spirit: Work closely with engineers, marketers, and other professionals to bring ideas to life
• Grow with us: We are committed to your personal and professional development, offering endless opportunities to improve your skills and advance your career