Field Coordinator

Entergy Services, LLC

About the role

Oversee the day-to-day execution of outsourced lighting work by coordinating contractor activities, directing them to ensure safe, compliant, and timely completion of assigned work, and initiating corrective actions while escalating any safety, quality, or performance issues that require supervisory intervention. The Field Coordinator verifies site access, permits, and conditions prior to work start and assesses job sites for access, environmental, and safety conditions.

Assesses job scope and complexity to assign priorities and resourcing needs; coordinates and verifies material and equipment availability; secures permits and environmental clearances; validates designs are complete; develops switching or outage plans; prepares job sites with pre-staged materials and traffic control; and manages field paperwork and safety documentation including EWPIS, switching orders, and hot line holds.

Provides daily field status updates documenting progress and issues; identifies process improvements related to access, materials, or coordination; and maintains documentation supporting field readiness procedures. During emergency and storm response, verifies site access and readiness and supports crews overcoming roadblocks while ensuring equipment and materials availability.

Responsibilities

• Contractor Oversight and Field Execution: Coordinate and oversee contractors who perform lighting installation, maintenance, and repair work. Ensure contractors adhere to all safety requirements, work standards, and job specifications. Conduct regular field observations, visits, and inspections to verify work meets quality standards and complies with Power Delivery requirements. Audit work to confirm it meets established standards and provide sign-off on work order completion.
• Work Execution and Tracking: Monitor the progress of assigned lighting work and address execution issues. Validate work completion by confirming quantities, locations, and adherence to defined scope. Ensure accurate documentation and timely closure of work orders. Ensure recovery of accurate asset information to improve customer billing accuracy.
• Issue Resolution and Escalation: Identify safety, quality, or performance issues and take corrective action with contractors. Escalate complex or systemic issues to Lighting Supervisors, including requiring contractors to perform additional work or determining when work should be insourced.
• Coordination and Communication: Serve as the primary point of contact between contractors and internal teams to ensure assigned lighting work is completed on time, including coordinating material deliveries and logistics. Provide regular status updates, issue visibility, and performance feedback to Lighting Supervisors. Communicate directly with customers to confirm target completion dates, provide status updates, and notify them upon work completion.
• Emergency & Storm Response: Verify site access, permits, and conditions during emergency events; ensure site readiness; and support crews in overcoming roadblocks while ensuring equipment and materials availability to maintain restoration efforts.

Requirements

• High School Diploma/GED; some college or technical certification preferred.
• 0-1 years of experience in the utility industry or relevant work experience.
• Demonstrated exceptional leadership ability and excellent interpersonal skills.
• Experience in managing/executing capital and/or O&M projects.
• Thorough understanding of procedures, programs, and standards.
• Strong organizational skills with the ability to manage multiple projects simultaneously.
• Knowledge of utility electric system design and operations, budgets, financial procedures, and property accounting.
• Outstanding written and verbal communication skills, including the ability to clearly communicate technical subject matters to less technical stakeholders.
• Ability to influence others with or without direct authority.
• Strong problem-solving capability, including critical thinking and a questioning attitude.
• Understanding of Change Management and Configuration Management principles.
• Skills necessary to manage projects on schedule, within scope, and within financial targets, and report progress.
• Strong conflict resolution skills.
• Intermediate to advanced proficiency in Microsoft Office applications (Word, Excel, PowerPoint, MS Project).
• General understanding of distribution operations’ processes and systems.
• Knowledge of Entergy Contractor management requirements and processes desirable.
• Knowledge of Entergy’s Safety Standards and Safe Work Practices desirable.
• Working knowledge of Entergy safe work rules associated with the installation and maintenance of lighting products.
• Ability to perform quality engagement with internal and external field personnel.

Working Conditions

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. This position is designated as a Safety Sensitive position and is subject to mandatory pre-employment and random drug testing.

Travel Percentage: 25% to 50%

Primary Location: Arkansas - Little Rock