Field Coordinator

Job Summary

Join us! To support our rapid growth, we have added the new role of Field Coordinator to our Project Services Team at Clark National Accounts. You’ll join a team of trail blazers working to bring an innovative approach to our industry and deliver unmatched solutions to our customers. This is an opportunity to help shape the future of our growing company!

Job Location

Hybrid: Some in-person work required. 30 Citation Lane, Lititz, PA 17543 We only accept W-2 candidates, H-1B sponsorship is not available.

Responsibilities

- Function as the CNA representative during selected deliveries on-site at the customer’s location - Perform receiving, product check-in, and inventory functions, ensuring that the order is complete and effectively resolving any item issues - Manage the work of 3rd party logistics companies and installers while on-site, ensuring that their work meets project requirements and complies with any specific customer protocols - Provide front line issue resolution with any project deficiencies - Produce project recaps and retrospectives, continually seeking and recommending opportunities to improve our service offering to our customers, our efficiency, and ultimately our profitability - Provides project/delivery data and reporting as required to our teams or customers - Completes project walkthroughs and punch list reviews to ensure successful project completion - Carry out asset inventory, measurements, and condition assessments of customer facilities - Conduct periodic audits of 3rd party consolidator and installer performance - Support our Project Solutions team with the coordination of installations, item research, and quote preparation - Perform short term project work assignments.

Physical Requirements

- Work is performed while sitting/standing and interfacing with a personal computer. - Requires the ability to communicate effectively using speech, vision, and hearing. - Requires the regular use of hands for simple grasping and fine manipulations. - Requires occasional bending, squatting, crawling, climbing, and reaching. - Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs.

Qualifications

Experience

- Customer facing work experience is highly desired - Work history in shipping/receiving and inventory control is desirable - The role requires up to 50% travel, including overnight, plane and car travel - A valid drivers license is required

Education

- This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.

Desired Traits & Skills

- Strong verbal and written communication skills - Ability to quickly assess project conditions and provide direction to service providers and concise status updates to our customers - Ability to effectively engage and communicate with our customers at a variety of levels, from location team members to executives - Ability to work independently and within a team - Proficiency with Microsoft Office required (Outlook, Word, Excel, PowerPoint) and comfortable working in a high-tech environment - Demonstrates a collaborative, solution-oriented spirit and a growth mindset Able to effectively manage competing priorities and establish structured workflows in a fast-paced environment - Strong emotional intelligence is required, with the ability to connect with others in-person and remotely, including the ability to manage emotionally charged customer situations in a calm effective manner