Field Controls Technician

We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title. No Job ID etc. Remove boilerplate. Must preserve all substantive info. We need to parse the posting. Title: Field Controls Technician FLSA: Non-Exempt UPDATED: 08/15/2026 DIVISION: DSS REPORTS TO: Customer Care Manager Summary: Provide technical support and troubleshooting service to customers over the phone, virtually, and at their facilities to install, repair, and optimize KraussMaffei equipment. Essential Responsibilities: list of bullet points. Behavioral Performance Expectations: list. Job Specific Competencies: list. Technology Specific Competencies: two subcategories: Injection Molding / Extrusion and Reaction Process Molding. Supervisory Responsibility: This position has no supervisory responsibilities. Work Environment: description. Physical Demands: description. Expected Hours of Work: description. Travel: details. Required Education And Experience: details. We need to map to sections: About the role (maybe summary), Responsibilities (essential responsibilities), Requirements (maybe required education and experience?), Qualifications (maybe job specific competencies?), Skills (technology specific competencies?), Benefits (none given), Pay (none given), Schedule (expected hours of work). Also maybe Work Environment, Physical Demands, Travel could be part of About the role or separate sections? The instruction says use headings for those specific section names only. It says "Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It implies we should use those headings only; we shouldn't add other headings like Work Environment etc. So we need to fit content into those sections. Probably we put summary in About the role. Responsibilities: essential responsibilities + behavioral performance expectations? Might be separate but we can combine. Requirements: maybe required education and experience. Qualifications: job specific competencies. Skills: technology specific competencies. Benefits: none -> omit. Pay: none -> omit. Schedule: expected hours of work + travel? Travel maybe part of schedule? But schedule is about hours; travel is separate but we have no heading for travel. Could include travel under About the role or Responsibilities? Probably better to include travel under About the role as part of role description. However we must not invent sections; we can include travel details in About the role paragraph. We must not include boilerplate like EEO, etc. We must preserve all substantive information. So we need to include details from each bullet. Let's extract. Summary: Provide technical support and troubleshooting service to customers over the phone, virtually, and at their facilities to install, repair, and optimize KraussMaffei equipment. Essential Responsibilities (list): - Systematically and efficiently analyze, troubleshoot, and restore function to KraussMaffei equipment. - Commission KraussMaffei equipment and follow standard procedures to ensure customer satisfaction and successful handoff. - Review work completed, costs, time, and additional work identified while on site with manager and customer as needed. - Create thorough and detailed service reports that include description of visit, work completed, costs, time, and additional work identified. - Conduct customer training relating to the operation and maintenance of KraussMaffei equipment and products. - Lead and train less experienced service personnel as needed. - Follow standardized procedures. - Collect requisite information to create standardized procedures when opportunities are identified. - Plan and lead RPM controls and automation work. - Collaborate with RPM team on strategic vision, sales leads, and plan of execution. Behavioral Performance Expectations (list): - Lives our Values, Customer Focused, Collaborates – Considers actions, behavior, and communication to foster a positive outcome regardless of situation and audience. - Treats fellow coworkers and customers with respect during conversations and interaction with each other. - Follows up with customer to ensure satisfaction before departing jobsite. - Shares information with others. - Encourages unity rather than “us vs. them” thinking in self and others. - Self-Development and Situational Adaptability – Works with manager and team to ensure success on the job by having necessary tools, materials, training, and guidance to execute work safely and correctly. - Maintains composure and patience when new opportunity presents itself and views those situations as chance to learn and grow. - Takes initiative with manager to participate in, and is committed to, training programs. - Maintains Decision Quality and Drives Results – Make decisions that build trust and open communication with customers and team. - Knows when to act independently and when to escalate issues. Job Specific Competencies (list): - Time Management - Ability to work collaboratively with local and cross functional technical teams - Effective verbal & written communication skills to support positive outcomes - Practical competency in safe mechanical/electrical tool use (hand and torque wrenches, calipers, multimeter, power tools, air tools, hydraulic testing equipment) - Ability to operate lifting equipment such as forklifts, scissor-lifts and other mobile lifts - Basic knowledge of electrical components (High voltage 480V/220V, Low Voltage, fuses, relays, contactors, motors) - Basic knowledge of PLC programming and function (Allen Bradley, Sigmatek, Siemens) - Basic understanding of mechanical assemblies (conveyors, sprockets, belts, pulleys, gearboxes, centrifugal pumps, vacuum pumps) - Basic knowledge of pneumatic conveying and troubleshooting (controls, actuators, or valves) Technology Specific Competencies: Injection Molding / Extrusion: - Ability to read hydraulic and electrical schematics as well as navigate OEM documentation - Understands equipment function: Able to identify equipment functional locations and state general equipment functions for injection molding machine sub-assemblies (clamp unit (IM), plasticizing unit, injection unit, hydraulic unit, and robots) Reaction Process Molding: - Ability to work collaboratively with local and cross functional technical teams during service visits and large-scale installations - Ability to read chemical flow schematics, hydraulic flow schematics, electrical schematics as well as navigate OEM documentation. - Understands equipment function: Able to identify equipment functional locations and state general equipment functions for RPM equipment (hydraulic presses, electrical presses, rotary conveyors, hydraulic unit, and robots) - Understands function of and can troubleshoot E-Stop circuitry Supervisory Responsibility: This position has no supervisory responsibilities. (We could note under About the role or maybe not needed; it's substantive but we have no heading for it. Could include in About the role.) Work Environment: description. Could be part of About the role. Physical Demands: description. Could be part of About the role. Expected Hours of Work: This is an hourly, non-exempt, full-time position with standard working days/hours of Monday through Friday, 8am to 5pm with paid overtime as necessary to complete required tasks. Actual working hours may vary based on needs of customers. Travel: details. Required Education And Experience: - High school diploma or equivalent required; Associate degree or technical certification in Electrical Engineering Technology, Mechatronics, Automation, or a related field preferred. - Minimum of 2 years of experience troubleshooting, commissioning, installing, and servicing industrial equipment in a manufacturing or field service environment. - Working knowledge of PLC-based control systems, electrical schematics, industrial automation equipment, and related diagnostic tools. - Ability to analyze and resolve electrical, controls, and mechanical issues in a fast-paced customer environment. - Competency in workflow software (MS Office, Innosoft, Concur, SAP) We must not include boilerplate like EEO etc. Now map to sections: About the role: summary + maybe work environment, physical demands, supervisory responsibility, travel? But travel could be separate but we have no heading. Could include in About the role. Responsibilities: essential responsibilities + behavioral performance expectations? Might be okay. Requirements: required education and experience. Qualifications: job specific competencies. Skills: technology specific competencies. Benefits: none -> omit. Pay: none -> omit. Schedule: expected hours of work. We must not create sections with filler like "not specified". So we omit Benefits and Pay. Now produce HTML fragment:

About the role

Provide technical support and troubleshooting service to customers over the phone, virtually, and at their facilities to install, repair, and optimize KraussMaffei equipment. This position has no supervisory responsibilities. Work primarily at customer sites, with occasional support from the home office; exposure to moving mechanical parts, forklifts, loud noise; must adhere to customer safety, PPE, and GMP requirements. Physical demands include regular talking and hearing; standing, walking, bending, kneeling, stooping, crouching, crawling, climbing; frequent lifting/moving over 50 pounds; requires close, distance, color, peripheral vision, depth perception, focus adjustment; constant alertness. Travel is significant: for Injection Molding/Extrusion, ~80% travel multi-regional, frequent overnight, possible international training/conferences; for Reaction Process Molding, 85%+ travel multi-regional including Canada, Mexico, US, with possible multi-week stays during large-scale installations.

Responsibilities

• Systematically and efficiently analyze, troubleshoot, and restore function to KraussMaffei equipment.
• Commission KraussMaffei equipment and follow standard procedures to ensure customer satisfaction and successful handoff.
• Review work completed, costs, time, and additional work identified while on site with manager and customer as needed.
• Create thorough and detailed service reports that include description of visit, work completed, costs, time, and additional work identified.
• Conduct customer training relating to the operation and maintenance of KraussMaffei equipment and products.
• Lead and train less experienced service personnel as needed.
• Follow standardized procedures.
• Collect requisite information to create standardized procedures when opportunities are identified.
• Plan and lead RPM controls and automation work.
• Collaborate with RPM team on strategic vision, sales leads, and plan of execution.
• Lives our Values, Customer Focused, Collaborates – Considers actions, behavior, and communication to foster a positive outcome regardless of situation and audience.
• Treats fellow coworkers and customers with respect during conversations and interaction with each other.
• Follows up with customer to ensure satisfaction before departing jobsite.
• Shares information with others.
• Encourages unity rather than “us vs. them” thinking in self and others.
• Self-Development and Situational Adaptability – Works with manager and team to ensure success on the job by having necessary tools, materials, training, and guidance to execute work safely and correctly.
• Maintains composure and patience when new opportunity presents itself and views those situations as chance to learn and grow.
• Takes initiative with manager to participate in, and is committed to, training programs.
• Maintains Decision Quality and Drives Results – Make decisions that build trust and open communication with customers and team.
• Knows when to act independently and when to escalate issues.

Requirements

• High school diploma or equivalent required; Associate degree or technical certification in Electrical Engineering Technology, Mechatronics, Automation, or a related field preferred.
• Minimum of 2 years of experience troubleshooting, commissioning, installing, and servicing industrial equipment in a manufacturing or field service environment.
• Working knowledge of PLC-based control systems, electrical schematics, industrial automation equipment, and related diagnostic tools.
• Ability to analyze and resolve electrical, controls, and mechanical issues in a fast-paced customer environment.
• Competency in workflow software (MS Office, Innosoft, Concur, SAP).