Field Communications & Operations Coordinator

Job Summary

The Field Communications & Operations Coordinator supports the planning, execution, and administration of communications and operational programs for store teams across the organization. This role serves as a key liaison between the Home Office and stores by coordinating field communications, managing communication platforms, supporting reporting and analytics, and overseeing operational supply processes. The coordinator partners closely with cross-functional teams and field leadership to deliver timely information, drive operational execution, and enhance the Team Member experience.

About the Role

This role is based at the Home Office in Coppell, TX, with a hybrid schedule of Onsite: Tuesdays, Wednesdays, and Thursdays and Work from Home: Mondays and Fridays.

Essential Functions

• Communications Support
• Aid in compiling and organizing weekly field communications, tasks, and operational updates for distribution to store teams.
• Draft and edit communications, task instructions, and supporting materials using approved company templates and communication standards.
• Support the development and formatting of weekly newsletters and communication campaigns.
• Ensure communications are accurate, timely, and aligned with company branding and messaging standards.
• WorkJam & Communication Platform Administration
• Administer and maintain communication platforms, including user management, content publishing, troubleshooting, and support for field users.
• Support the distribution of field communications, tasks, and surveys through approved communication channels.
• Maintain communication engagement and reporting metrics and provide summaries to leadership.
• Reporting & Analytics
• Maintain communication trackers and project documentation.
• Compile communication metrics, survey results, and engagement data for reporting purposes.
• Absorb workload impact and communication effectiveness.
• Analyze communication engagement trends and identify opportunities to improve communication effectiveness and field adoption.
• Cross-Functional Partnership
• Coordinate communication requests from business partners across Operations, Merchandising, Marketing, Human Resources, and Learning & Development.
• Gather information and supporting materials needed for field communications.
• Support communication planning for store initiatives, seasonal programs, and special projects.
• Project & Event Support
• Assist with communications related to new store openings, company events, and major operational initiatives.
• Support the preparation of presentations, leader briefs, conference materials, and store meeting resources.
• Cook up communication timelines and follow-up activities for assigned projects.
• Supply & Resource Management
• Manage and maintain inventory of Store Operations-related supplies and materials.
• Cook up the ordering, tracking, storage, and distribution of supplies for store operations, new store openings, and special projects.
• Partner with Procurement, Finance, and vendors to ensure timely replenishment of materials while adhering to budget guidelines.
• Maintain accurate inventory records and monitor supply usage to ensure operational readiness.
• Identify opportunities to improve supply management processes, increase efficiency, and reduce costs.

Qualifications

• Education: Bachelor's degree in Communications, Marketing, Business Administration, Journalism, or related field preferred. Equivalent combination of education and experience may be considered.
• Experience: 1–3 years of experience supporting communications, retail operations, project coordination, or related business functions. Experience supporting communication projects or content development preferred. Experience managing supplies, inventory, vendor relationships, or event logistics preferred.

Skills & Competencies

• Strong written and verbal communication skills.
• Excellent attention to detail and organizational skills.
• Ability to manage multiple projects and deadlines simultaneously.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong customer service mindset and ability to build effective working relationships.
• Ability to work independently while collaborating across multiple teams.
• High sense of urgency and adaptability in a fast-paced environment.
• Strong inventory management and logistical coordination skills.
• Experience with WorkJam, task management platforms, content management systems, or employee communication tools preferred.

Success Measures

• Accuracy and timeliness of communications.
• Effective support of weekly field communication processes.
• Strong cross-functional collaboration and responsiveness.
• Consistent maintenance of communication tools, trackers, reporting, and supply inventories.
• Timely fulfillment of supply and resource requests.
• Positive feedback from the field and Home Office partners.
• Field communication delivery accuracy and timeliness.
• WorkJam engagement/adoption rates.
• Communication open/read rates.
• Partner satisfaction scores.
• On-time completion of communication requests.
• Inventory accuracy and fulfillment rates.