Field Clinical Specialist - West

About the role

Organox is a commercial stage organ technology company focused on improving patient outcomes for those with acute or chronic organ failure. Founded in 1921, Terumo Corporation, which owns Organox, aims to contribute to society through healthcare solutions. The Clinical Specialist role involves training and supporting users of Organox’s products, particularly the metra® machine, which helps preserve donor organs for transplantation.

Responsibilities

• Train and support organ retrieval and transplant teams in the use of the OrganOx metra according to OrganOx’s policies and procedures.
• On-call 24/7 for about 15 days a month (including holidays and weekends) for remote and onsite support.
• Organize Site Initiation & Refresher Visits, training sessions (in person and remote), and centralized training events.
• Effective and timely communication with transplant teams, internal management, and coworkers.
• Create and write case study reviews with guidance for senior colleagues.
• Support managers, directors, and other internal staff in various assignments, either remotely or onsite.
• May participate in R&D activities in lab settings under the direction of management.
• Work with the liver transplant teams to collect data on livers perfused and preserved on the metra to build a database of product performance and use.
• Ensure vendor credentialing requirements are current and able to pass routine background checks and drug screens.
• Attend local, regional, national, and international meetings and conferences, in person or virtually, on behalf of Organox as a supporter, participant, or presenter as needed.
• Develop and maintain positive working relationships in connection with end users of all levels.
• Perform administrative tasks related to expenses, email, and other communication activities.
• Ensure personal understanding of all quality policy/system items that are personally applicable.
• Follow all work/quality procedures to ensure quality system compliance and high-quality work.

Qualifications and Requirements

• BS degree in combination with equivalent medical experience, with 3+ years' experience in ICU, ECMO, Cath Lab, OR, Transplant, and ED.
• Must be highly flexible and willing to support sites as needed within and across North America.
• Must be detail-oriented with strong organizational skills.
• Strong problem-solving skills.
• Outstanding interpersonal and communication skills; able to work collaboratively and build rapport with internal and external contacts.
• Excellent customer-facing skills.
• Able to work calmly and professionally under pressure.
• Must be able to enthusiastically work at a fast pace in a dynamic environment and manage multiple priorities.
• Microsoft Word, Excel, and PowerPoint proficiency.

Benefits

• Competitive compensation and comprehensive benefits available from day one, including health, dental, vision, disability coverage, and flexible spending accounts.
• 401(k)-retirement plan with company matching after 90 days, paid time off, holidays, and additional leave benefits.
• Employee discounts and access to onsite wellness facility.
• Opportunities for ongoing professional development.
• Equal opportunity employer.