Field Clinical Specialist - West

About the role

OrganOx is a commercial stage organ technology company focused on improving outcomes for patients with acute or chronic organ failure. Founded in 1921, Terumo Corporation, which owns OrganOx, aims to contribute to society through healthcare solutions. The Clinical Specialist position involves training and supporting users of OrganOx's products, particularly the metra® machine, which helps preserve donor organs for transplantation.

Responsibilities

• Train and support organ retrieval and transplant teams in the use of the OrganOx metra according to OrganOx's policies and procedures.
• On-call 24/7 for about 15 days a month (including holidays and weekends) for remote and onsite support.
• Organize Site Initiation & Refresher Visits, training sessions (in person and remote), and centralized training events.
• Communicate effectively and promptly with transplant teams, internal management, and coworkers.
• Create and write case study reviews with guidance for senior colleagues.
• Support managers, directors, and other internal staff in various assignments, either remotely or onsite.
• Participate in R&D activities in lab settings under the direction of management.
• Work with liver transplant teams to collect data on livers perfused and preserved on the metra to build a database of product performance and use.
• Ensure vendor credentialing requirements are current and able to pass routine background checks and drug screens.
• Attend local, regional, national, and international meetings and conferences, in person or virtually, on behalf of OrganOx as a supporter, participant, or presenter as needed.
• Develop and maintain positive working relationships in connection with end users of all levels.
• Perform administrative tasks related to expenses, email, and other communication activities.
• Ensure personal understanding of all quality policy/system items that are personally applicable.
• Follow all work/quality procedures to ensure quality system compliance and high-quality work.

Qualifications and Requirements

• BS degree in combination with equivalent medical experience, with 3+ years' experience in ICU, ECMO, Cath Lab, OR, Transplant, and ED.
• Must be highly flexible and willing to support sites as needed within and across North America.
• Must be detail-oriented with strong organizational skills.
• Strong problem-solving skills.
• Outstanding interpersonal and communication skills; able to work collaboratively and build rapport with internal and external contacts.
• Excellent customer-facing skills.
• Able to work calmly and professionally under pressure.
• Must be able to enthusiastically work at a fast pace in a dynamic environment and manage multiple priorities.
• Microsoft Word, Excel, and PowerPoint proficiency preferred.

Physical Demands

The position requires sitting for significant periods of the day while working on the computer. The employee must occasionally lift or move items weighing up to 50 pounds.

Work Environment

This is a work-from-anywhere, remote job wherein meetings and collaborations can occur across multiple time zones. Work Accessibility: Must live within an hour of a major airport.

Benefits

• Competitive compensation and comprehensive benefits available from day one, including health, dental, vision, disability coverage, and flexible spending accounts.
• 401(k)-retirement plan with company matching after 90 days, paid time off, holidays, and additional leave benefits.
• Employee discounts and access to our onsite wellness facility.
• We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by law.