Field Claims Representative - Portland, Oregon

Internal deadline to apply: Friday, September 4th.

About the role

Field Claims Representative responsible for investigating, recording facts, preserving evidence, determining coverage, evaluating liability, exposure, and subrogation potential, and arranging for the disposition of claims through settlement or denial, including litigation. Duties are primarily carried out in the field and in person.

Responsibilities

• Organizes work and arranges for immediate contact with all pertinent parties surrounding claim assignment.
• Completes a thorough investigation to determine coverage, assess liability, and evaluate damages.
• Conducts investigations and provides customer follow-up in person.
• Evaluates, revises, or recommends reserve changes.
• Inspects and determines property damage.
• Understands basic anatomy, medical terminology, and has the ability to decipher medical records and bills.
• Identifies and pursues all subrogation opportunities.
• Employs customer service concepts and requirements.
• Identifies potentially fraudulent claims and promptly refers them to the Special Investigations Unit (SIU).
• Maintains a sense of urgency while implementing proactive claim handling plans and procedures.
• Properly and effectively utilizes sound judgment, discretion, and settlement authority to resolve claims through negotiation, settlement, or denial.
• Handles all claims as assigned, including claims in other districts as requested.
• Maintains a positive attitude and represents the Company in a professional manner.
• Maintains company property in good working order, requests new equipment, and secures authorization for repairs.
• Maintains working relationship with field sales force and underwriting department to secure and provide information on claims and risk desirability of insureds.
• Supervises and directs defense attorneys in preparing a case for trial, including attending mediations and depositions.
• Must have a valid driver’s license and an acceptable motor vehicle record to operate a corporate vehicle.
• Regular and predictable attendance.
• Performs other duties as assigned.

Requirements

• College degree or equivalent.
• Minimum 5 years of insurance claims experience required, with multi-line and/or field adjusting experience preferred.
• Trucking litigation background is a plus.
• Knowledgeable in all matters relating to property and casualty claims practices, policies, and procedures.
• Good written and verbal communication skills.
• Organizational and time management skills.
• Basic understanding of state statutes and case laws.
• Customer service oriented.
• Efficient use of laptop and associated software, including email and word processing.
• Ability to work independently.

Pay

The salary range for this position is $75,000 - $150,000 annually. Actual salary will vary based on applicant’s education, experience, knowledge, skills, and abilities.

Benefits

• Comprehensive benefits package, including a generous 401(k) contribution.
• Medical, dental, vision, life, and disability insurance.
• Paid time off.
• Employee Assistance Program.