Field Claims Representative

About the role

Auto-Owners Insurance, a top‑rated insurance carrier, is seeking a motivated and experienced field claims professional. The position handles insurance claims in the field under general supervision throughout the claim life‑cycle, including investigation, evaluation, and resolution. After initial in‑person training, the role offers a merit‑based work‑from‑home program as defined by leadership.

Responsibilities

• Investigate and assemble facts, determine policy coverage, evaluate loss amounts, and analyze legal liability.
• Handle multi‑line property and casualty claims in an assigned territory, with an emphasis on property claims.
• Study insurance policies, endorsements, and forms to become familiar with coverage.
• Work toward claim resolution and attend arbitrations, mediations, depositions, or trials as necessary.
• Ensure timely and accurate issuance of claim payments.
• Conduct investigations by phone, mail, and on‑site visits.

Requirements

• Bachelor’s degree or direct equivalent experience handling property and casualty claims.
• Minimum of 3 years handling multi‑line property and casualty claims, with an emphasis on property claims.
• Ability to drive an automobile, possess a valid driver’s license, and maintain a driving record consistent with the company’s underwriting guidelines.
• Eligibility to work in the United States without current or future sponsorship.

Desired Skills & Experience

• Field claims handling experience (preferred but not required).
• Knowledge of Xactimate software (preferred but not required).
• Above‑average written and verbal communication skills.
• Ability to resolve complex issues and handle multiple assignments.
• Strong data organization and interpretation abilities.
• Effective interaction with a diverse group of individuals.
• Accurate mathematical skills, including geometry (area and volume) and financial calculations.

Benefits

• Friendly work environment with structured training and employee mentoring.
• Competitive base salary.
• Matched 401(k) plan.
• Fully‑funded pension plan (once vested).
• Bonus programs.
• Generous paid time off, including holidays, vacation days, personal time, and sick leave.