Field Claims Representative
Auto-Owners Insurance · Mesa, AZ · 4 wk ago
HybridFull-time
We need to output HTML fragment with sections for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. No job title heading. No Job ID. Remove boilerplate like EEO, equal opportunity, scam warning, navigation, cookie, legal, application instructions. Also remove duplicated lines.
We need to parse the posting.
Content:
"A career at Auto-Owners is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs."
That's about the company, maybe "About the role" or "About the company". The instruction says use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have About the role (or About the company). Probably "About the role" fits.
Then "Job Description We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, you could have the flexibility of work-from-home time as defined by the leadership team."
That's about work arrangement; could be part of About the role or Responsibilities? It's more about work arrangement, maybe part of About the role.
Then "Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated and experienced field claims professional to join our team. This job handles insurance claims in the field under general supervision through the life-cycle of a claim including but not limited to: investigation, evaluation, and claim resolution. This job provides service to agents, insureds, and others to ensure claims resolve accurately and timely. This job requires mastery of claims-handling skills and requires the person to Investigate and assemble facts, determine policy coverage, evaluate the amount of loss, analyze legal liabilityHandle multi-line property and casualty claims in an assigned territory with an emphasis on property claimsBecome familiar with insurance coverage by studying insurance policies, endorsements and formsWork toward the resolution of claims, and attend arbitrations, mediations, depositions, or trials as necessaryEnsure that claims payments are issued in a timely and accurate mannerHandle investigations by phone, mail and on-site investigations"
That's responsibilities. So we can put under Responsibilities.
Then "Candidates should reside in North or Western Phoenix area Desired Skills & Experience Bachelor’s degree or direct equivalent experience handling property and casualty claimsA minimum of 3 years handling multi-line property and casualty claims with an emphasis on property claimsField claims handling experience is preferred but not requiredKnowledge of Xactimate software is preferred but not requiredAbove average communication skills (written and verbal)Ability to resolve complex issuesOrganize and interpret dataAbility to handle multiple assignmentsAbility to effectively deal with a diverse group individualsAbility to accurately deal with mathematical problems, including, geometry (area and volume) and financial areas (such as accuracy in sums, unit costs, and the capacity to read and develop understanding of personal and business finance documents)Ability to drive an automobile, possess a valid driver license, and maintain a driving record consistent with the Company’s underwriting guidelines for coverage"
That's qualifications/requirements/skills. We need to split into Requirements, Qualifications, Skills perhaps. The instruction says we can have sections for Requirements, Qualifications, Skills. We need to decide what goes where. Usually Requirements: education, experience. Qualifications: maybe similar. Skills: specific abilities.
We have: Bachelor’s degree or direct equivalent experience handling property and casualty claims (education/experience). Minimum of 3 years handling multi-line property and casualty claims with emphasis on property claims (experience). Field claims handling experience preferred but not required (experience). Knowledge of Xactimate software preferred but not required (skill). Above average communication skills (written and verbal) (skill). Ability to resolve complex issues (skill). Organize and interpret data (skill). Ability to handle multiple assignments (skill). Ability to effectively deal with a diverse group individuals (skill). Ability to accurately deal with mathematical problems, including geometry (area and volume) and financial areas (such as accuracy in sums, unit costs, and capacity to read and develop understanding of personal and business finance documents) (skill). Ability to drive an automobile, possess a valid driver license, and maintain a driving record consistent with the Company’s underwriting guidelines for coverage (requirement/skill).
We could put education/experience under Requirements, and skills under Skills. Qualifications maybe similar to Requirements; but we can avoid duplication. Perhaps we have Requirements (education, experience, location, driver license) and Skills (communication, problem solving, data organization, multitasking, diverse group, math, Xactimate). Qualifications maybe not needed if overlapping. But we need to include sections only when there is real specific content. We could have Requirements and Skills. Also Benefits section: we have benefits description later.
Benefits: "Auto-Owners offers a wide range of career opportunities, and we are seeking talent that will help us continue our long tradition of success. We offer a friendly work environment, structured training program, employee mentoring and an excellent compensation/benefits package. Along with a competitive base salary, matched 401(k), fully-funded pension plan (once vested), and bonus programs, Auto-Owners also provides generous paid time off including holidays, vacation days, personal time, and sick leave."
That includes compensation/benefits. There's mention of competitive base salary, matched 401(k), pension, bonus programs, PTO. So we can include Benefits section with those details. Pay section: we have "competitive base salary" but not specific number. The instruction says never create Pay/Schedule/Benefits sections unless the posting actually states them. It does state benefits (pension, 401k, PTO). So Benefits section is okay. Pay: they mention competitive base salary but no specific figure; that's vague but still states they offer a competitive base salary. Is that enough? The instruction says avoid filler like "commensurate with experience", "not specified", "N/A", "varies", "TBD". "competitive base salary" is somewhat vague but still a statement. Might be considered not specific enough? It's not a number, but it's a statement that they offer a competitive base salary. The instruction says "never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD")". "competitive base salary" is not exactly those placeholders but still vague. However, they also mention matched 401(k), pension, bonus programs, PTO. Those are specific benefits. So we can include Benefits section with those details. Pay section maybe we can omit because it's not specific enough. Schedule: they mention merit-based work-from-home program based on job responsibilities, after initial training in-person, you could have flexibility of work-from-home time as defined by leadership team. That's schedule info: work-from-home flexibility. So we could have Schedule section with that detail. The instruction says include Schedule only if posting actually states them. It does state work-from-home flexibility. So we can include Schedule.
Thus sections: About the role, Responsibilities, Requirements, Skills, Benefits, Schedule. Possibly Qualifications not needed.
We need to format with
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have About the role (or About the company). Probably "About the role" fits.
Then "Job Description We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, you could have the flexibility of work-from-home time as defined by the leadership team."
That's about work arrangement; could be part of About the role or Responsibilities? It's more about work arrangement, maybe part of About the role.
Then "Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated and experienced field claims professional to join our team. This job handles insurance claims in the field under general supervision through the life-cycle of a claim including but not limited to: investigation, evaluation, and claim resolution. This job provides service to agents, insureds, and others to ensure claims resolve accurately and timely. This job requires mastery of claims-handling skills and requires the person to Investigate and assemble facts, determine policy coverage, evaluate the amount of loss, analyze legal liabilityHandle multi-line property and casualty claims in an assigned territory with an emphasis on property claimsBecome familiar with insurance coverage by studying insurance policies, endorsements and formsWork toward the resolution of claims, and attend arbitrations, mediations, depositions, or trials as necessaryEnsure that claims payments are issued in a timely and accurate mannerHandle investigations by phone, mail and on-site investigations"
That's responsibilities. So we can put under Responsibilities.
Then "Candidates should reside in North or Western Phoenix area Desired Skills & Experience Bachelor’s degree or direct equivalent experience handling property and casualty claimsA minimum of 3 years handling multi-line property and casualty claims with an emphasis on property claimsField claims handling experience is preferred but not requiredKnowledge of Xactimate software is preferred but not requiredAbove average communication skills (written and verbal)Ability to resolve complex issuesOrganize and interpret dataAbility to handle multiple assignmentsAbility to effectively deal with a diverse group individualsAbility to accurately deal with mathematical problems, including, geometry (area and volume) and financial areas (such as accuracy in sums, unit costs, and the capacity to read and develop understanding of personal and business finance documents)Ability to drive an automobile, possess a valid driver license, and maintain a driving record consistent with the Company’s underwriting guidelines for coverage"
That's qualifications/requirements/skills. We need to split into Requirements, Qualifications, Skills perhaps. The instruction says we can have sections for Requirements, Qualifications, Skills. We need to decide what goes where. Usually Requirements: education, experience. Qualifications: maybe similar. Skills: specific abilities.
We have: Bachelor’s degree or direct equivalent experience handling property and casualty claims (education/experience). Minimum of 3 years handling multi-line property and casualty claims with emphasis on property claims (experience). Field claims handling experience preferred but not required (experience). Knowledge of Xactimate software preferred but not required (skill). Above average communication skills (written and verbal) (skill). Ability to resolve complex issues (skill). Organize and interpret data (skill). Ability to handle multiple assignments (skill). Ability to effectively deal with a diverse group individuals (skill). Ability to accurately deal with mathematical problems, including geometry (area and volume) and financial areas (such as accuracy in sums, unit costs, and capacity to read and develop understanding of personal and business finance documents) (skill). Ability to drive an automobile, possess a valid driver license, and maintain a driving record consistent with the Company’s underwriting guidelines for coverage (requirement/skill).
We could put education/experience under Requirements, and skills under Skills. Qualifications maybe similar to Requirements; but we can avoid duplication. Perhaps we have Requirements (education, experience, location, driver license) and Skills (communication, problem solving, data organization, multitasking, diverse group, math, Xactimate). Qualifications maybe not needed if overlapping. But we need to include sections only when there is real specific content. We could have Requirements and Skills. Also Benefits section: we have benefits description later.
Benefits: "Auto-Owners offers a wide range of career opportunities, and we are seeking talent that will help us continue our long tradition of success. We offer a friendly work environment, structured training program, employee mentoring and an excellent compensation/benefits package. Along with a competitive base salary, matched 401(k), fully-funded pension plan (once vested), and bonus programs, Auto-Owners also provides generous paid time off including holidays, vacation days, personal time, and sick leave."
That includes compensation/benefits. There's mention of competitive base salary, matched 401(k), pension, bonus programs, PTO. So we can include Benefits section with those details. Pay section: we have "competitive base salary" but not specific number. The instruction says never create Pay/Schedule/Benefits sections unless the posting actually states them. It does state benefits (pension, 401k, PTO). So Benefits section is okay. Pay: they mention competitive base salary but no specific figure; that's vague but still states they offer a competitive base salary. Is that enough? The instruction says avoid filler like "commensurate with experience", "not specified", "N/A", "varies", "TBD". "competitive base salary" is somewhat vague but still a statement. Might be considered not specific enough? It's not a number, but it's a statement that they offer a competitive base salary. The instruction says "never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD")". "competitive base salary" is not exactly those placeholders but still vague. However, they also mention matched 401(k), pension, bonus programs, PTO. Those are specific benefits. So we can include Benefits section with those details. Pay section maybe we can omit because it's not specific enough. Schedule: they mention merit-based work-from-home program based on job responsibilities, after initial training in-person, you could have flexibility of work-from-home time as defined by leadership team. That's schedule info: work-from-home flexibility. So we could have Schedule section with that detail. The instruction says include Schedule only if posting actually states them. It does state work-from-home flexibility. So we can include Schedule.
Thus sections: About the role, Responsibilities, Requirements, Skills, Benefits, Schedule. Possibly Qualifications not needed.
We need to format with headings, then content: either
for prose,
- for lists.
We need to preserve all substantive information, not invent or summarize away detail. So we need to keep all details.
Let's extract each piece.
About the role: "A career at Auto-Owners is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, you could have the flexibility of work-from-home time as defined by the leadership team." Actually the work-from-home part could go to Schedule, but we already have that. However we could keep it in About the role as general description. But to avoid duplication, maybe we put work-from-home in Schedule only. The About the role can be just the first two sentences. Let's keep About the role: "A career at Auto-Owners is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs."
Responsibilities: list of duties. Let's create bullet list.
Responsibilities content:
- Handles insurance claims in the field under general supervision through the life-cycle of a claim including but not limited to: investigation, evaluation, and claim resolution.
- Provides service to agents, insureds, and others to ensure claims resolve accurately and timely.
- Requires mastery of claims-handling skills and requires the person to:
* Investigate and assemble facts
* Determine policy coverage
* Evaluate the amount of loss
* Analyze legal liability
* Handle multi-line property and casualty claims in an assigned territory with an emphasis on property claims
* Become familiar with insurance coverage by studying insurance policies, endorsements and forms
* Work toward the resolution of claims, and attend arbitrations, mediations, depositions, or trials as necessary
* Ensure that claims payments are issued in a timely and accurate manner
* Handle investigations by phone, mail and on-site investigations
We need to keep the exact phrasing. The original had some run-on sentences without punctuation. We'll preserve meaning but can format as list items.
Requirements: education/experience, location, driver license.
- Bachelor’s degree or direct equivalent experience handling property and casualty claims
- Minimum of 3 years handling multi-line property and casualty claims with an emphasis on property claims
- Field claims handling experience is preferred but not required
- Knowledge of Xactimate software is preferred but not required (maybe skill)
- Candidates should reside in North or Western Phoenix area
- Ability to drive an automobile, possess a valid driver license, and maintain a driving record consistent with the Company’s underwriting guidelines for coverage
But we might separate skills.
Skills: communication, problem solving, data organization, multitasking, dealing with diverse individuals, mathematical problems (geometry, area, volume, financial sums, unit costs, reading personal/business finance documents), Xactimate (maybe skill). Also ability to resolve complex issues.
Let's list:
- Above average communication skills (written and verbal)
- Ability to resolve complex issues
- Organize and interpret data
- Ability to handle multiple assignments
- Ability to effectively deal with a diverse group of individuals
- Ability to accurately deal with mathematical problems, including geometry (area and volume) and financial areas (such as accuracy in sums, unit costs, and the capacity to read and develop understanding of personal and business finance documents)
- Knowledge of Xactimate software (preferred but not required) – could be skill.
But we already listed Xactimate under Requirements as preferred but not required; we could keep it there.
Benefits: list.
- Friendly work environment
- Structured training program
- Employee mentoring
- Excellent compensation/benefits package
- Competitive base salary
- Matched 401(k)
- Fully-funded pension plan (once vested)
- Bonus programs
- Generous paid time off including holidays, vacation days, personal time, and sick leave
Schedule: work-from-home flexibility.
- Merit-based work-from-home program based on job responsibilities
- After initial training in-person, flexibility of work-from-home time as defined by the leadership team
We need to ensure we don't repeat content. The work-from-home appears also in About the role if we included; we moved it to Schedule only.
Now we need to output HTML fragment with
headings and appropriate
or
- .
We should not include any extra text like comments.
Let's craft.
About the role: two sentences as
. Responsibilities:
- each bullet.
Requirements:
- .
Skills:
- .
Benefits:
- .
Schedule:
- . Make sure to preserve all details exactly as in posting. Let's verify we didn't miss any. Original responsibilities paragraph: "This job handles insurance claims in the field under general supervision through the life-cycle of a claim including but not
- .
Schedule:
- .
Benefits:
- .
Skills:
- each bullet.
Requirements:
- .
We should not include any extra text like comments.
Let's craft.
About the role: two sentences as