Field Claims Representative

About the role

A career at Auto-Owners is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs.

Responsibilities

• Handles insurance claims in the field under general supervision through the life-cycle of a claim including investigation, evaluation, and claim resolution.
• Provides service to agents, insureds, and others to ensure claims resolve accurately and timely.
• Investigates and assembles facts, determines policy coverage, evaluates the amount of loss, analyzes legal liability.
• Handles multi-line property and casualty claims in an assigned territory with an emphasis on property claims.
• Becomes familiar with insurance coverage by studying insurance policies, endorsements and forms.
• Works toward the resolution of claims, and attends arbitrations, mediations, depositions, or trials as necessary.
• Ensures that claims payments are issued in a timely and accurate manner.
• Handles investigations by phone, mail and on-site investigations.

Requirements

• Bachelor’s degree or direct equivalent experience handling property and casualty claims.
• Minimum of 3 years handling multi-line property and casualty claims with an emphasis on property claims.
• Field claims handling experience is preferred but not required.
• Knowledge of Xactimate software is preferred but not required.
• Ability to drive an automobile, possess a valid driver license, and maintain a driving record consistent with the Company’s underwriting guidelines for coverage.

Skills

• Above average communication skills (written and verbal).
• Ability to resolve complex issues.
• Organize and interpret data.
• Ability to handle multiple assignments.
• Ability to effectively deal with a diverse group of individuals.
• Ability to accurately deal with mathematical problems, including geometry (area and volume) and financial areas (such as accuracy in sums, unit costs, and the capacity to read and develop understanding of personal and business finance documents).

Benefits

• Friendly work environment.
• Structured training program.
• Employee mentoring.
• Excellent compensation/benefits package including competitive base salary, matched 401(k), fully-funded pension plan (once vested), and bonus programs.
• Generous paid time off including holidays, vacation days, personal time, and sick leave.