Field Claims Investigator

Duties

• Conduct on-site field investigations
• Write detailed but concise investigation reports using diverse sources of information, types of evidence, witness statements, and costing estimates
• Develop and maintain comprehensive knowledge of local and state statutes, laws, and regulations for underground and aerial cables and utility service lines
• Remain prepared and willing to respond to damage calls within a timely manner
• Complete damage investigations within 7 days and then work with and support our claims managers to complete the investigation and begin the recovery process
• Respond to damages same day if received during business hours (if not, first response following day)

Requirements

• Interpersonal skills to gather information and conduct field interviews with involved parties including contractors and technicians, witnesses, law enforcement, and possible damagers
• Smartphone to gather photos, videos, and other information while conducting investigations
• Computer, with high internet access, to upload and download reports, research cases, and to interact with our claims system and other databases and portals
• Exceptional attention to detail and strong written and verbal communication skills
• Prioritize while adhering to timelines
• Strong and objective analytical skills
• Valid driver’s license, current insurance, and reliable vehicle with ability to respond to damages at any time

Preferred Qualifications and Skills

• Safety vest, work boots, and hard-hat
• Current or previous telecommunication or utility experience
• Knowledge of underground utility locating procedures and systems
• Investigation, inspection, or claims/field adjusting
• Criminal justice, legal, or military training or work experience
• Engineering, infrastructure construction, or maintenance background