Field Investigator – SIU Claims

About the role

Auto-Owners Insurance, a top-rated insurance carrier, is seeking an experienced and motivated Field Investigator professional to join our team. The position offers a merit-based work-from-home program based on job responsibilities. After initial in-person training, flexibility of work-from-home time is defined by the leadership team.

Responsibilities

• Investigate, evaluate and determine appropriate disposition of all types of claims arising out of the Company’s business.
• Provide customer service to agents, insured’s and others in the course of handling claims to their conclusion.
• Meet with people involved with claims, occasionally outside the office environment.
• Increased role as a trainer/resource for branch associates in the Claims Department.
• Analyze and investigate to identify issues which may warrant additional investigation.

Qualifications

• Bachelor’s degree or equivalent experience.
• Prior law enforcement is preferred but not required.
• Field Claim Rep with Auto and Field experience preferred.
• Ability to read, interpret and react to documents such as insurance policies, procedures manuals, and legal documents.
• Able to assemble information, develop opinions and clearly express decisions using sound reasoning and judgment.
• Ability to write reports and compose correspondence.
• Ability to communicate, both verbally and in writing, and possess good problem resolution skills and good interpersonal skills.
• Able to accurately deal with mathematics and financial areas and develop an understanding of personal and business finance documents.
• Can tactfully and effectively deal with all types of people.
• Ability to drive an automobile, possess a valid driver license, and maintain a driving record consistent with the Company’s underwriting guidelines for coverage.
• Ability to organize assigned work.
• Ability to maintain a professional image.

Benefits

• Friendly work environment.
• Structured training program.
• Employee mentoring.
• Competitive base salary.
• Matched 401(k).
• Fully-funded pension plan (once vested).
• Bonus programs.
• Generous paid time off including holidays, vacation days, personal time, and sick leave.