Field Investigator - SIU Claims

Job Description

We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, you could have the flexibility of work-from-home time as defined by the leadership team.

Responsibilities

• Investigate, evaluate and determine appropriate disposition of all types of claims arising out of the Company’s business.
• Provide customer service to agents, insured’s and others in the course of handling claims to their conclusion.
• Meet with people involved with claims. Occasionally this may be outside our office environment.
• Increase role as a trainer/resource for branch associates in the Claims Department.
• Analyze and investigate to identify issues which may warrant additional investigation.

Requirements

• Bachelor’s degree or equivalent experience
• Prior law enforcement is preferred but not required
• Ability to handle conflict comfortably
• Field Claim Rep with Auto and Field experience preferred
• Able to read, interpret and react to documents such as insurance policies, procedures manuals, and legal documents
• Able to assemble information, develop opinions and clearly express decisions using sound reasoning and judgment
• Able to write reports and compose correspondence
• Able to communicate, both verbally and in writing, and possess good problem resolution skills and good interpersonal skills
• Able to accurately deal with mathematics and financial areas and develop an understanding of personal and business finance documents
• Able to tactfully and effectively deal with all types of people
• Able to drive an automobile, possess a valid driver license, and maintain a driving record consistent with the Company’s underwriting guidelines for coverage
• Able to organize assigned work
• Able to maintain a professional image

Desired Skills & Experience

• Field Investigator professional

Benefits

Auto-Owners offers a wide range of career opportunities, and we are seeking talent that will help us continue our long tradition of success. We offer a friendly work environment, structured training program, employee mentoring and an excellent compensation/benefits package. Along with a competitive base salary, matched 401(k), fully-funded pension plan (once vested), and bonus programs, Auto-Owners also provides generous paid time off including holidays, vacation days, personal time, and sick leave.

Equal Employment Opportunity

Auto-Owners Insurance is an equal opportunity employer. The Company hires, transfers, and promotes on the basis of ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state or local law.