Field Claims Investigator

Workplace Type: Hybrid (50% remote, 50% fieldwork)Compensation: $25/hr plus $.50/mi COMPANY OVERVIEWPhoenix Loss Control (PLC) is a US-based business services provider in the cable, telecom, and utilities sector. PLC’s core service is outside plant damage investigation, recovery, and prevention. Across the US and parts of Canada, we help our clients recover the costs of third-party damage to their infrastructure, such as underground fiber optic or gas lines. PLC currently employs over 140 people, servicing some of the largest cable and telecoms operators (e.g., Comcast, Spectrum, AT&T, and Google). PLC is currently aggressively expanding its business and looking for talented and energetic people to bring onboard to help drive growth. POSITION SUMMARYOutside Plant Damage (OPD) costs our clients over 30 million annually. Field investigators are needed to collect, access, and report these damages. This is a part-time, on-call contract job to help support our clients with damage recovery. For our field investigators, each day and every investigation is different. We need inquisitive, self-driven individuals who are comfortable rolling up their sleeves and working in a constantly changing, dynamic environment. DutiesConduct on-site field investigationsWrite detailed but concise investigation reports using diverse sources of information, types of evidence, witness statements, and costing estimatesDevelop and maintain comprehensive knowledge of local and state statutes, laws, and regulations for underground and aerial cables and utility service linesRemain prepared and willing to respond to damage calls within a timely mannerComplete damage investigations within 7 days and then work with and support our claims managers to complete the investigation and begin the recovery processRespond to damages same day if received during business hours (if not, first response following day)Accurately record all time, mileage, and other associated specific items RequirementsInterpersonal skills to gather information and conduct field interviews with involved parties including contractors and technicians, witnesses, law enforcement, and possible damagersSmartphone to gather photos, videos, and other information while conducting investigationsComputer, with high internet access, to upload and download reports, research cases, and to interact with our claims system and other databases and portalsExceptional attention to detail and strong written and verbal communication skillsProven ability to operate independently and prioritize while adhering to timelinesStrong and objective analytical skillsValid driver’s license, current insurance, and reliable vehicle with ability to respond to damages at any timeSafety vest, work boots, and hard-hat Preferred Qualifications and SkillsCurrent or previous telecommunication or utility experienceKnowledge of underground utility locating procedures and systemsInvestigation, inspection, or claims/field adjustingCriminal justice, legal, or military training or work experienceEngineering, infrastructure construction, or maintenance backgroundRemote location determined at discretion of investigations manager This is a contract position. There are no benefits offered with this position.