Field Claims Adjuster

About the role

CITON Claims Solutions, LLC is a premier provider of claim management and administration services for insurance companies. Located in Houston, Texas, we offer a dynamic environment with competitive pay and benefits, and a supportive team with opportunities for growth.

Responsibilities

• Conduct on-site inspections and investigations to assess property damage and loss.
• Interview policyholders, witnesses, and other parties involved.
• Document findings through photographs, reports, and detailed notes.
• Analyze insurance policies to determine coverage and liability.
• Prepare and submit detailed reports on findings and recommendations for claim settlement.
• Negotiate settlements with policyholders and third parties.
• Handle dispute resolution.
• Maintain clear and professional communication with policyholders and other stakeholders.
• Collaborate with internal teams, such as underwriters and legal advisors, to resolve complex claims.
• Ensure compliance with state and federal regulations, as well as company policies.
• Respond to catastrophe locations and markets when needed.

Requirements

• Minimum of 5+ years in field claims adjusting, with experience dealing with public adjusters.
• Proficiency with Xactimate and other Xactware products; strong analytical and problem-solving abilities; familiarity with local building codes and repair processes.
• Valid adjuster’s license in Georgia; certification or advanced training in claims adjusting (e.g., CPCU, AIC).
• Strong understanding of insurance policies and claims processes.
• Excellent negotiation skills and experience in dispute resolution.

Qualifications

• College degree preferred but combination of experience, education, and industry certifications will be considered.

Skills

• Proficiency with Xactimate and other Xactware products.
• Strong analytical and problem-solving abilities.
• Familiarity with local building codes and repair processes.
• Valid adjuster’s license in Georgia.
• Certification or advanced training in claims adjusting (e.g., CPCU, AIC).
• Strong understanding of insurance policies and claims processes.
• Excellent negotiation skills and experience in dispute resolution.

Benefits

• Medical
• Dental
• Vision
• 401(k)
• Paid holidays
• PTO

Pay

Competitive base salary plus performance-based bonuses.

Schedule

Regularly required to sit, stand, and/or walk around (including the use of stairs). Occasional need to bend, twist, or squat down to open/close cabinets and reach for files or other standard office-type objects.