Field Claim Representative

About the role

The Full-Time Field Claims Representative/Virtual PA plays a crucial role in managing insurance property claim inventory assignments. This position involves assisting in business development activities, promoting customer relations, and communicating with field managers and service managers.

Responsibilities

• Conduct and manage on-site insurance property claim inventory assignments according to SOS field inventory processes.
• Complete all tasks assigned diligently, aligning with department, facility, or operational goals.
• Aid in business development activities related to new and existing service offerings.
• Assist in retaining and encouraging repeat use of services by interacting with insureds, their point of contact (POC), adjusters, public adjusters, and restoration companies.
• Communicate daily with your Field Manager and Service Manager regarding operational issues and improvements.
• Follow all standard operating and safety procedures, both written and verbal, at all times.
• Be willing to take on additional responsibilities as assigned.

Requirements

• Present professionally in both personal and vehicle appearance.
• Work in adverse conditions during post-loss insurance claims.
• Perform work assignments safely and efficiently, adhering to Enservio safety standards.
• Coordinate with the Scheduling team for scheduled and receiving assignments.
• Conduct a walkthrough and brief interview of the insured, taking overall photos of each room in the home/business.
• Complete a thorough inventory of total loss contents throughout the home/business.
• Complete reports and administrative duties within 24 hours of inventory capture.

Qualifications

• Strong problem-solving and project management skills, combined with excellent customer service.
• Proficiency in Microsoft Office Suite.
• Strong problem-solving and analytical skills.
• Excellent interpersonal, writing, and communication skills.
• Exceptional personal organization and leadership abilities.
• Results-oriented with the ability to work effectively in a team environment.
• Property and Casualty claim experience is beneficial.
• Restoration industry experience is beneficial.
• Ability to travel to site locations in your geographic area.
• Ability to lift up to 30 pounds without physical restrictions.
• Valid driver's license and reliable personal vehicle available for use.
• Capable of working independently and without direct onsite supervision.

Skills

• Strong problem-solving and analytical skills.
• Excellent interpersonal, writing, and communication skills.
• Strong organizational and leadership abilities.
• Ability to work independently and in a team environment.
• Experience in property and casualty claims.
• Experience in the restoration industry.

Benefits

Details about benefits are not specified in this job posting.

Pay

Details about pay are not specified in this job posting.

Schedule

Details about schedule are not specified in this job posting.