Field Care Coordinator - Warsaw VA and surrounding Markets

This is a field-based role with a home-based office in Warsaw, VA. For consideration, you must reside within a commutable distance of Warsaw, VA in Richmond County, VA, not the city of Richmond, VA.

About the role

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. The Field Care Coordinator is responsible for facilitating, promoting, and advocating for the enrollees' ongoing self-sufficiency and independence. This position is responsible for assessment and planning for an identified group of patients. The Field Care Coordinator collaborates with the Interdisciplinary Team to coordinate the delivery of comprehensive, efficient, cost-effective patient care.

The Field Care Coordinator will be traveling into enrollees' homes, nursing facilities, Adult Day Health, and Adult Living Facilities (ALF) to conduct in-depth assessments and develop the plan of care. They actively assist enrollees with care transitions in collaboration with the Interdisciplinary Team, acute or skilled facility staff, and the enrollees and/or their representatives. Field Care Coordinators act as liaisons between the Health Plan, the Commonwealth, enrollees, and their families, following established professional standards of care, Commonwealth guidelines, and policy and procedures.

If you are located in commutable distance of Richmond County, VA, you will have the flexibility to work remotely. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office for a minimum of four days per week.

Responsibilities

• Engage members face-to-face and/or telephonically to complete a comprehensive needs assessment, including assessment of medical, behavioral, functional, cultural, and socioeconomic needs
• Develop and implement person-centered care plans to address needs including management of chronic health conditions, health promotion and wellness, social determinants of health, medication management, and member safety in alignment with evidence-based guidelines
• Partner and collaborate with internal care team, providers, and community resources/partners to implement care plan
• Provide education and coaching to support member self-management of care needs and lifestyle changes to promote health
• Support proactive discharge planning and manage/coordinate care transitions following ER visit, inpatient, or Skilled Nursing Facility (SNF) admission
• Advocate for members and families as needed to ensure the members' needs and choices are fully represented and supported by the health care team

Requirements

• Current and unrestricted Licensed Practical Nurse in the state of Virginia OR Social Work or Human Services (or related field) with a 4-year degree
• 3+ years of care coordination or behavioral health experience and/or work in a healthcare environment
• 1+ years of experience with MS Office, including Word, Excel, and Outlook
• Experience working with members who have medical needs, the elderly, individuals with physical disabilities, and/or those who may have communication barriers
• Access to reliable transportation and valid US driver's license with the ability to travel within assigned territory to meet with members and providers

Preferred Qualifications

• CCM certification
• Experience working with Medicaid/Medicare population
• Experience working in team-based care
• Long-term care/geriatric experience
• Background in Managed Care

Physical Requirements

• Ability to transition from office to field locations multiple times per day
• Ability to navigate multiple locations/terrains to visit employees, members, and/or providers
• Ability to transport equipment to and from field locations needed for visits (e.g., laptop, stethoscope, etc.)
• Ability to remain stationary for long periods of time to complete computer or tablet work duties

Pay

The hourly pay for this role will range from $24 - $43 per hour based on full-time employment.

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution (all benefits are subject to eligibility requirements)

All telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.