Field Care Coordinator - Remote in Coeur d'Alene, ID
for section headings. Use - for any list of duties/requirements/benefits. Use
for prose.
We must preserve all substantive information; do not invent or summarize away detail. So we need to include all details from the posting, except boilerplate.
Let's extract sections:
About the role: The first paragraph(s) describing UnitedHealth Group, mission, etc. Also "As a part of the care management team, the Care Coordinator will be the primary care manager...". That's role description. We'll put in
.
Primary Responsibilities: bullet list after "Primary Responsibilities". Let's list each bullet:
- Serve as the primary care manager for dual eligible members
- Engage people face-to-face and/or telephonically to complete a comprehensive needs assessment or wellness assessment (as appropriate), including assessment of medical, behavioral, functional, cultural, and social drivers of health (SDoH)
- Develop and implement individualized, person-centered care plans inclusive of goals, opportunities and interventions aligned with a person's readiness to change to support the best health and quality of life outcomes by meeting them where they are in their health journey
- Partner and collaborate with the internal care team, providers, and community resources/partners to implement care plans and remove obstacles so the member can successfully stay in or return to the community (when appropriate)
- Assist members with obtaining necessary HCBS supports and services
- Provide referral and linkage as appropriate and accepted by the individual being served (may include internal consult opportunities such as Housing Navigator, Pharmacy Team, Peer Specialist, etc. or community-based provider referrals such as PCP, specialists, medication assisted therapy referrals, etc.)
- Support proactive discharge planning and manage/coordinate care transition following ER visit, inpatient or Skilled Nursing Facility
- Provide education and coaching to support member self-management of care needs and lifestyle changes to promote health
- Advocate for people and families, as needed, to ensure that the member's needs and choices are fully represented and supported by the health care team
- Support Provider and Facility nonclinical questions (credentialing, claims, etc.) connecting them to the correct Health Plan and/or UHC resources
We need to ensure we keep the text exactly as given, but we can trim trailing spaces. Also note there is a missing closing parenthesis in one bullet: "(when appropriateAssist". Actually original: "Partner and collaborate with the internal care team, providers, and community resources/partners to implement care plans and remove obstacles so the member can successfully stay in or return to the community (when appropriateAssist members with obtaining necessary HCBS supports and services". It seems a typo: missing space and closing parenthesis. We should preserve as is? The instruction: preserve ALL substantive information; do not invent or summarize away detail. So we should keep the text exactly as given, even if it's awkward. However we could keep the original text but maybe we need to keep the parentheses correct? The original:
"Partner and collaborate with the internal care team, providers, and community resources/partners to implement care plans and remove obstacles so the member can successfully stay in or return to the community (when appropriateAssist members with obtaining necessary HCBS supports and services"
It seems missing a closing parenthesis and a space before Assist. We'll keep exactly that string.
Similarly later bullet: "Provide referral and linkage as appropriate and accepted by the individual being served (may include internal consult opportunities such as Housing Navigator, Pharmacy Team, Peer Specialist, etc. or community-based provider referrals such as PCP, specialists, medication assisted therapy referrals, etc.)" That's fine.
Next bullet: "Support proactive discharge planning and manage/coordinate care transition following ER visit, inpatient or Skilled Nursing Facility"
Next: "Provide education and coaching to support member self-management of care needs and lifestyle changes to promote health"
Next: "Advocate for people and families, as needed, to ensure that the member's needs and choices are fully represented and supported by the health care team"
Next: "Support Provider and Facility nonclinical questions (credentialing, claims, etc.) connecting them to the correct Health Plan and/or UHC resources"
Now Required Qualifications: list after "Required Qualifications". Let's extract:
- Current and unrestricted Idaho license in one of the below:LCSW, LMSW, LSW, LCPC, LPC, LMFT, LAMFT LPN/LVN
- 2-year degree (or higher) AND 2+ years of experience in healthcare or healthcare related industry
- 1+ years of experience working with people that have Medicaid / Medicare or who have significant social drivers of health (SDoH) needs
- 1+ years of experience with MS Office, including Word, Excel, and Outlook
- Driver's license, access to reliable transportation and the ability to travel within assigned territory to meet with members and providers up to 50% of time depending on member and business needs
- Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information (PHI)
- Reside in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Note the first bullet: "Current and unrestricted Idaho license in one of the below:LCSW, LMSW, LSW, LCPC, LPC, LMFT, LAMFT LPN/LVN". There's missing space after colon. We'll keep as is.
Preferred Qualifications: list after "Preferred Qualifications". Extract:
- Two-year degree and 2+ years of experience, preferably as a Healthcare Paraprofessional
- CCM certification
- Experience working with an electronic health records (EHR) system for documentation
- Demonstrated experience / additional training or certifications in care in rural settings homelessness, food insecurity, behavioral health, co-occurring conditions, IDD, Person Centered Care, Motivational Interviewing, Stages of Change, Trauma-Informed Care
- Experience supporting individuals with complex and chronic conditions including those residing in a nursing facility or that meet nursing facility level of care within the community
- Demonstrated background in Managed Care
- Experience working in team-based care
- Bilingual in Spanish or other language specific to market populations
- Reside in Idaho
Now Pay: The posting says: "Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $29.00 to $52.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable."
We need a Pay section. Also Benefits section: we could separate benefits. But the instruction: Prefer a few substantive sections over many thin ones. Could combine Pay and Benefits into one? But they said include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text. Pay is specific: hourly pay range. Benefits is specific: comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution. So we could have two sections: Pay and Benefits. Or combine into "Compensation and Benefits". But headings must be from list: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can use Pay and Benefits separate.
We must not include Skills section unless there is specific content. There's no explicit Skills section. So skip.
We must not include Schedule.
Now we need to output only HTML fragment, no /, no markdown.
We'll structure:
About the role
... (prose)
Responsibilities
- ...
...
Required Qualifications
- ...
...
Preferred Qualifications
- ...
...
Pay
... (prose about pay)
Benefits
... (prose about benefits)
Make sure to preserve all substantive information. Also include the sentence about flexibility to work remotely*: "If you are located in Coeur d'Alene, ID or Surrounding areas, you will have the flexibility to work remotely* as you take on some tough challenges." That's part of role description. Include it.
Also include the sentence about "You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in." That's also part of role description.
Also include the mission statements etc. We'll include all prose from the beginning until "Primary Responsibilities". Let's capture that.
Original text up to "Primary Responsibilities":
"UnitedHealth Group is a health care and well-being company that's dedicated to improving the health outcomes of millions around the world. We are comprised of two distinct and complementary businesses, UnitedHealthcare and Optum, working to build a better health system for all. Here, your contributions matter as they will help transform health care for years to come. Make an impact with a team that shares your passion for helping others. Join us to start Caring. Connecting. Growing together As a part of the care management team, the Care Coordinator will be the primary care manager for a panel of members with chronic and complex health care needs. This position will provide support to the broader team with clinical and non-clinical activities to support a person-centered approach to care coordination. Care coordination activities will focus on supporting member's medical, behavioral, and socioeconomic needs to promote appropriate utilization of services and improved quality of care. This is a fast-paced working environment that requires the ability to multitask with attention to detail and excellent organizational skills. If you are located in Coeur d'Alene, ID or Surrounding areas, you will have the flexibility to work remotely* as you take on some tough challenges."
Then after that: "Primary Responsibilities". So we include all that as About the role.
Now after Responsibilities, there is a paragraph: "You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in." That's after responsibilities before Required Qualifications. Should we include that in About the role? It's more about rewards/recognition. Could be part of About the role or maybe a separate section like "Rewards". But not in allowed headings. Could include in About the role as prose after responsibilities? But we already used About the role before responsibilities. Better to include that paragraph in About the role after the responsibilities? But we have separate Responsibilities section. The instruction: Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we have those headings. The paragraph about rewards could be placed under About the role after responsibilities? But we already closed About the role before Responsibilities.
for prose. We must preserve all substantive information; do not invent or summarize away detail. So we need to include all details from the posting, except boilerplate. Let's extract sections: About the role: The first paragraph(s) describing UnitedHealth Group, mission, etc. Also "As a part of the care management team, the Care Coordinator will be the primary care manager...". That's role description. We'll put in
. Primary Responsibilities: bullet list after "Primary Responsibilities". Let's list each bullet: - Serve as the primary care manager for dual eligible members - Engage people face-to-face and/or telephonically to complete a comprehensive needs assessment or wellness assessment (as appropriate), including assessment of medical, behavioral, functional, cultural, and social drivers of health (SDoH) - Develop and implement individualized, person-centered care plans inclusive of goals, opportunities and interventions aligned with a person's readiness to change to support the best health and quality of life outcomes by meeting them where they are in their health journey - Partner and collaborate with the internal care team, providers, and community resources/partners to implement care plans and remove obstacles so the member can successfully stay in or return to the community (when appropriate) - Assist members with obtaining necessary HCBS supports and services - Provide referral and linkage as appropriate and accepted by the individual being served (may include internal consult opportunities such as Housing Navigator, Pharmacy Team, Peer Specialist, etc. or community-based provider referrals such as PCP, specialists, medication assisted therapy referrals, etc.) - Support proactive discharge planning and manage/coordinate care transition following ER visit, inpatient or Skilled Nursing Facility - Provide education and coaching to support member self-management of care needs and lifestyle changes to promote health - Advocate for people and families, as needed, to ensure that the member's needs and choices are fully represented and supported by the health care team - Support Provider and Facility nonclinical questions (credentialing, claims, etc.) connecting them to the correct Health Plan and/or UHC resources We need to ensure we keep the text exactly as given, but we can trim trailing spaces. Also note there is a missing closing parenthesis in one bullet: "(when appropriateAssist". Actually original: "Partner and collaborate with the internal care team, providers, and community resources/partners to implement care plans and remove obstacles so the member can successfully stay in or return to the community (when appropriateAssist members with obtaining necessary HCBS supports and services". It seems a typo: missing space and closing parenthesis. We should preserve as is? The instruction: preserve ALL substantive information; do not invent or summarize away detail. So we should keep the text exactly as given, even if it's awkward. However we could keep the original text but maybe we need to keep the parentheses correct? The original: "Partner and collaborate with the internal care team, providers, and community resources/partners to implement care plans and remove obstacles so the member can successfully stay in or return to the community (when appropriateAssist members with obtaining necessary HCBS supports and services" It seems missing a closing parenthesis and a space before Assist. We'll keep exactly that string. Similarly later bullet: "Provide referral and linkage as appropriate and accepted by the individual being served (may include internal consult opportunities such as Housing Navigator, Pharmacy Team, Peer Specialist, etc. or community-based provider referrals such as PCP, specialists, medication assisted therapy referrals, etc.)" That's fine. Next bullet: "Support proactive discharge planning and manage/coordinate care transition following ER visit, inpatient or Skilled Nursing Facility" Next: "Provide education and coaching to support member self-management of care needs and lifestyle changes to promote health" Next: "Advocate for people and families, as needed, to ensure that the member's needs and choices are fully represented and supported by the health care team" Next: "Support Provider and Facility nonclinical questions (credentialing, claims, etc.) connecting them to the correct Health Plan and/or UHC resources" Now Required Qualifications: list after "Required Qualifications". Let's extract: - Current and unrestricted Idaho license in one of the below:LCSW, LMSW, LSW, LCPC, LPC, LMFT, LAMFT LPN/LVN - 2-year degree (or higher) AND 2+ years of experience in healthcare or healthcare related industry - 1+ years of experience working with people that have Medicaid / Medicare or who have significant social drivers of health (SDoH) needs - 1+ years of experience with MS Office, including Word, Excel, and Outlook - Driver's license, access to reliable transportation and the ability to travel within assigned territory to meet with members and providers up to 50% of time depending on member and business needs - Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information (PHI) - Reside in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service Note the first bullet: "Current and unrestricted Idaho license in one of the below:LCSW, LMSW, LSW, LCPC, LPC, LMFT, LAMFT LPN/LVN". There's missing space after colon. We'll keep as is. Preferred Qualifications: list after "Preferred Qualifications". Extract: - Two-year degree and 2+ years of experience, preferably as a Healthcare Paraprofessional - CCM certification - Experience working with an electronic health records (EHR) system for documentation - Demonstrated experience / additional training or certifications in care in rural settings homelessness, food insecurity, behavioral health, co-occurring conditions, IDD, Person Centered Care, Motivational Interviewing, Stages of Change, Trauma-Informed Care - Experience supporting individuals with complex and chronic conditions including those residing in a nursing facility or that meet nursing facility level of care within the community - Demonstrated background in Managed Care - Experience working in team-based care - Bilingual in Spanish or other language specific to market populations - Reside in Idaho Now Pay: The posting says: "Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $29.00 to $52.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable." We need a Pay section. Also Benefits section: we could separate benefits. But the instruction: Prefer a few substantive sections over many thin ones. Could combine Pay and Benefits into one? But they said include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text. Pay is specific: hourly pay range. Benefits is specific: comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution. So we could have two sections: Pay and Benefits. Or combine into "Compensation and Benefits". But headings must be from list: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can use Pay and Benefits separate. We must not include Skills section unless there is specific content. There's no explicit Skills section. So skip. We must not include Schedule. Now we need to output only HTML fragment, no /, no markdown. We'll structure:
About the role
... (prose)
Responsibilities
- ... ...
Required Qualifications
- ... ...
Preferred Qualifications
- ... ...
Pay
... (prose about pay)
Benefits
... (prose about benefits)
Make sure to preserve all substantive information. Also include the sentence about flexibility to work remotely*: "If you are located in Coeur d'Alene, ID or Surrounding areas, you will have the flexibility to work remotely* as you take on some tough challenges." That's part of role description. Include it. Also include the sentence about "You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in." That's also part of role description. Also include the mission statements etc. We'll include all prose from the beginning until "Primary Responsibilities". Let's capture that. Original text up to "Primary Responsibilities": "UnitedHealth Group is a health care and well-being company that's dedicated to improving the health outcomes of millions around the world. We are comprised of two distinct and complementary businesses, UnitedHealthcare and Optum, working to build a better health system for all. Here, your contributions matter as they will help transform health care for years to come. Make an impact with a team that shares your passion for helping others. Join us to start Caring. Connecting. Growing together As a part of the care management team, the Care Coordinator will be the primary care manager for a panel of members with chronic and complex health care needs. This position will provide support to the broader team with clinical and non-clinical activities to support a person-centered approach to care coordination. Care coordination activities will focus on supporting member's medical, behavioral, and socioeconomic needs to promote appropriate utilization of services and improved quality of care. This is a fast-paced working environment that requires the ability to multitask with attention to detail and excellent organizational skills. If you are located in Coeur d'Alene, ID or Surrounding areas, you will have the flexibility to work remotely* as you take on some tough challenges." Then after that: "Primary Responsibilities". So we include all that as About the role. Now after Responsibilities, there is a paragraph: "You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in." That's after responsibilities before Required Qualifications. Should we include that in About the role? It's more about rewards/recognition. Could be part of About the role or maybe a separate section like "Rewards". But not in allowed headings. Could include in About the role as prose after responsibilities? But we already used About the role before responsibilities. Better to include that paragraph in About the role after the responsibilities? But we have separate Responsibilities section. The instruction: Use