Field Care Coordinator- Bilingual Preferred

The Care Coach 1 assesses and evaluates members' needs and requirements to achieve and/or maintain optimal wellness by guiding members and families toward appropriate resources for their care and well-being. This role involves straightforward to moderately complex work assignments and reports to the Regional Care Coach Manager.

About the role

This rewarding role allows you to connect with members to ensure they receive the services they need. The Care Coach 1 meets members in their homes, assisted living facilities, long-term care facilities, and other care settings, spending quality time assessing their needs and barriers. You will then connect members with quality services to promote their well-being and drive health outcomes. This role is ideal if you enjoy applying creativity and skills to help those in need find long-term solutions.

Humana thrives on teamwork and highlights the success of each team member. We focus on inspiring health in others and seek individuals who enjoy discussing health while providing education, motivation, and encouragement. We value diverse backgrounds and expertise.

Responsibilities

• Visit Medicaid members in their homes, assisted living facilities, long-term care facilities, and other care settings (75-90% local travel).
• Assess and evaluate members' needs and requirements to establish a member-specific care plan.
• Ensure members receive services in the least restrictive setting to achieve and/or maintain optimal well-being.
• Plan and implement interventions to meet members' needs.
• Coordinate services and monitor and evaluate the case management plan against the member's personal goals.
• Guide members and families toward resources appropriate for their care.
• Facilitate interactions with other payer sources, providers, interdisciplinary teams, and others involved in the member's care as required by our comprehensive contract.

Requirements

• Bachelor's Degree with at least 2 years of relevant experience (Health Services, Social Work, Psychology), or
• Registered Nurse (RN), licensed in the state of Florida, with at least 2 years of relevant experience, or
• Licensed Practical Nurse (LPN), licensed in the state of Florida, with at least 4 years of relevant experience.
• Prior experience with Medicare & Medicaid recipients.
• Minimum 2 years of case management experience.
• Valid state driver's license and proof of personal vehicle liability insurance.
• AHCA Fingerprint required.
• This role is patient-facing and requires Tuberculosis (TB) screening.

Preferred Qualifications

• Prior nursing home diversion or long-term care case management experience.
• Bilingual (English/Spanish).
• Experience with electronic case note documentation and documenting in multiple computer applications/systems.
• Experience working with the geriatric population.
• Experience with health promotion, coaching, and wellness.
• Knowledge of community health and social service agencies and additional community resources.
• 701B Certification.
• Medication application (RFA) experience.

Schedule

• Monday–Friday (8:30 AM–5:00 PM).
• 40 scheduled weekly hours.

Pay

The current hiring range for this role is $60,000–$65,000 per year, based on experience and qualifications. The full compensation range is $53,700–$72,600 per year, varying by geographic location and individual qualifications.

Benefits

Humana offers competitive benefits designed to support whole-person well-being, including:

• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Paid time off (including company and personal holidays, paid parental and caregiver leave).
• Short-term and long-term disability.
• Life insurance.
• Additional opportunities for personal and professional growth.