Field Calibration Services Supervisor

Ralliant, originally part of Fortive, now stands as an independent public company driving innovation in precision technology. With a global footprint, we empower engineers to bring next-generation breakthroughs to life. Tektronix, a wholly owned subsidiary of Ralliant, is a leader in precision-engineered measurement solutions, helping customers eliminate barriers between inspiration and realization of world-changing technologies.

About the role

The Field Calibration Services Supervisor will support and oversee day-to-day operations of permanent onsite and remote calibration teams. This role ensures high-quality calibration service delivery, supports technician development, and helps maintain strong customer relationships. Approximately 20–30% travel is required to support field teams and customers. The supervisor will also spend about 30% of their time performing hands-on calibrations, especially during high-demand periods or when covering for technician absences.

Responsibilities

• Supervise daily tasks of calibration technicians across multiple sites and remote teams.
• Assign and track calibration work, monitor turnaround times, and support daily workflow planning.
• Provide mentoring and technical guidance to team members, including hands-on calibration assistance when needed.
• Assist with onboarding and cross-training to ensure team flexibility across various disciplines (e.g., torque, temperature, pressure, electrical, dimensional).
• Support and perform hands-on calibrations in accordance with ISO/IEC 17025 and other relevant standards (ISO9001, AS9100, ANZ540.1).
• Review calibration data for completeness and accuracy; ensure proper documentation and traceability.
• Coordinate with Quality and Engineering teams to troubleshoot complex calibration issues.
• Help maintain calibration equipment and ensure readiness for audits.
• Ensure compliance with safety protocols and company SOPs across all calibration activities.
• Monitor performance metrics (e.g., OTD, quality scores, asset throughput) and escalate issues as needed.
• Support audit preparation and actively participate in ISO, ANZ, and AS audits.
• Participate in and support process improvements, including Kaizen, 5S, and other lean initiatives.
• Act as the local point of contact for assigned customer accounts, assisting with service updates and issue resolution.
• Facilitate customer check-ins, support QBRs, and attend onsite visits as needed.
• Communicate clearly with customers about service status, scheduling, and technical requirements.
• Travel to customer locations (~60–80%) to support calibration activities, provide team oversight, and attend customer meetings.
• Participate in pre- and post-onsite planning with team members and customers to ensure smooth execution.

Requirements

• 3–5 years of calibration experience in a lab or field environment, preferably in multiple disciplines.
• Experience supervising technicians or leading small teams is highly preferred.
• Solid understanding of ISO/IEC 17025 and calibration-related standards (ISO9001, AS9100, ANZ540.1).
• Strong communication skills with the ability to work across teams and with customers.
• Proficient in calibration software, Microsoft Office, and service management tools (e.g., Gage, FSM, CalWeb, Dynamics).
• Ability to travel up to 80%.

Preferred Skills

• Certified or formally trained in specific calibration disciplines (e.g., electrical, dimensional, pressure).
• Experience leading or participating in 5S or Kaizen events.
• Familiarity with metrology concepts and measurement uncertainty.
• Experience supporting multi-site operations or large customer accounts.

Pay

The salary range for this position is $35.14 - $57.14 per hour (in local currency).

Benefits

This position is eligible for bonus as part of the total compensation package.

The essential duties of this position require adherence to U.S. Government export control regulations. Accordingly, candidates must either be U.S. Persons (i.e., U.S. citizens, U.S. lawful permanent residents, or protected individuals as defined by 8 U.S.C. 1324b(a)(3)) or be prepared to collaborate with the company in securing the necessary U.S. government export authorizations.