Field Auto Adjuster Memphis TN

About the role

Drive sales growth by engaging with interested prospective customers all while working remote. No cold calling—Connect through inbound calls and proactive outbound calls with active insurance shoppers. Enjoy competitive compensation with a base salary + uncapped performance-based incentives. Sell reputable products from Allstate and our family of brands.

Responsibilities

• Engage with interested prospective customers through inbound and outbound calls.
• Write estimates and guide customers through the repair or total loss process, using a mix of in-person visits, virtual inspections, and written communication.
• Support customers through their casualty claims with empathy, clarity, and commitment.
• Independently review casualty and related claims, assess damage, and interpret policy coverage with confidence and accuracy.
• Guide customers through a fast, fair, and easy claims process using phone, email, and video, adapting to their communication preferences and keeping them informed every step of the way.
• Evaluate and negotiate settlements with customers, vendors, carriers, and claimants, using sound practices and strategic approaches to handle complex or challenging situations.
• Navigate a fast-paced environment using estimate tools, job aids, and settlement platforms—powered by strong critical thinking—to get the job done efficiently.
• Maintain accurate, timely documentation in the claims system, ensuring each claim is well-organized, aligned with policy terms, and transparent from start to finish.

Qualifications

• 18 months+ experience in auto collision estimating using CCC or Mitchell.
• A High School Diploma or a GED.
• Proficient written and verbal communication skills to effectively interact with customers.
• Strong attention to detail and ability to write precise and comprehensive estimates.
• Comfortable with utilizing technology and various platforms for claims processing.
• Excellent time management and organizational skills to manage multiple assignments effectively.
• Valid driver's license and willingness to travel as part of the job requirements.

Preferred Qualifications

• Experience in auto collision estimating using CCC or Mitchell.
• A High School Diploma or a GED.
• Proficient written and verbal communication skills to effectively interact with customers.
• Strong attention to detail and ability to write precise and comprehensive estimates.
• Comfortable with utilizing technology and various platforms for claims processing.
• Excellent time management and organizational skills to manage multiple assignments effectively.
• Valid driver's license and willingness to travel as part of the job requirements.

Work Location

This position is a field-based role. To be eligible for this role, you must be located in the following locations: Memphis TN. This position is eligible for a monthly internet stipend of $80 to offset the costs of internet expenses. This position may qualify for a company car based on annual work mileage for this location. You may be required to use your personal vehicle until these guidelines are met. We offer mileage reimbursements for personal vehicle usage during work.

Company Car

This role may qualify for a company car. Our leadership team determines this based on annual work mileage for this location. You may be required to use your personal vehicle until these guidelines are met. We offer mileage reimbursements for personal vehicle usage during work.

Notice of Licensing Requirement

• As a condition of employment, you may be expected to obtain an adjuster’s license in multiple markets.
• All required licenses will need to be obtained within 60 days of hire.
• You must maintain all licensing required for your role. This includes any continuing education and/or other state-affiliated requirements for licensing renewal.
• This role offers a sign on bonus of $1,000 if you have an active appraiser license or active adjuster license in TX, FL, or your resident state (current employees and candidates who have previously worked for and are seeking to be rehired at Allstate and its family of companies are not eligible for this sign-on bonus).

Benefits

• Competitive salary based on experience and qualifications.
• Medical, dental, and vision coverage.
• Allstate pension plan and 401(k) savings plan.
• Ayco financial coaching.
• Spring Health mental and emotional wellbeing resources.
• Paid parental leave.
• Adoption reimbursement.
• Paid time off.
• Tuition reimbursement.
• Wellness incentives.

Compensation

Compensation offered for this role is 68,500.00 – 115,600.00 annually and is based on experience and qualifications.

Notes

The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.

Skills

• Auto Estimating
• CCC ONE
• Computer Literacy
• Negotiation

Additional Information

• This position is not available for residents of Washington, California, Alaska, and Hawaii.
• Regular, predictable attendance is an essential function of this job.
• For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
• For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
• To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.
• To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
• When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.