Field Auto Adjuster - Austin TX

About the Role

As a Field Auto Adjuster, you will play a crucial role in our Auto claims handling process by writing estimates directly at customer homes, repair shops, or tow yards. Your job will involve a variety of customer/shop interactions, including face-to-face, virtual, and written communication, as you assess and finalize estimates. With a diverse range of workstreams, including repairable estimates, total loss assessments, and virtual inspections, you will enjoy a dynamic and engaging work environment. You must live in or near the Austin, TX area to be eligible for this role.

You’ll take on multiple roles throughout your day, each requiring a level of experience:

• The Customer Service Expert: Live into Allstate’s Claims Culture by caring, empowering, and restoring. Accomplish this by being compassionate, clear, and a committed partner in each claim, always leading with empathy.
• The Investigator: Confidently and independently investigate casualty (and applicable line of business) claims by performing detailed reviews of damage and interpreting policies to determine coverage.
• The Effective Communicator: Use phone, email, and video chat to guide customers through a fast, fair, and easy claims process. Offer customers their preferred communication method to efficiently discuss claim needs and provide updates.
• The Negotiator: Evaluate and negotiate claims settlements with customers, vendors, third-party carriers, and claimants in accordance with legal and business standards. Use tactics to handle challenging and complex situations.
• The Problem Solver: Utilize multiple tools—including estimate platforms, job aids, and settlement systems—in a fast-paced environment while applying sharp critical thinking skills.
• The Recorder: Protect the company financially by adhering to policy agreements and maintaining clear, accurate records in the claims system. Ensure timely and precise documentation for each claim.

Requirements

• 18+ months of experience writing auto collision estimates using auto estimating programs such as CCC One, Audatex, or Mitchell.
• Proficient written and verbal communication skills to effectively interact with customers.
• Strong attention to detail and ability to write precise and comprehensive estimates.
• Comfortable utilizing technology and various platforms for claims processing.
• Excellent time management and organizational skills to manage multiple assignments effectively.
• Valid driver’s license and willingness to travel as part of the job requirements.
• Must live in or near the Austin, TX area.

As a condition of employment, your office/area may require you to obtain an adjuster and/or appraiser license within 60 days of hire. If required, the Hiring Manager and Centralized Licensing team will assist you in securing the necessary license(s).

Benefits

Allstate provides a comprehensive benefits package from Day 1 of employment, including:

• Competitive pay with support for continuous development and career advancement.
• Flexible scheduling and a time-off policy to support work/life balance.
• Initial and ongoing training to ensure proficiency in your role.
• Comprehensive benefits, including a 401K/pension, education reimbursement, and programs to help balance work with personal life.
• Company-provided technology setup (laptop, monitors, headset, keyboard, and mouse).
• Monthly connectivity reimbursement for eligible remote employees to offset internet costs.

For more details, visit www.allstategoodlife.com.

Pay

Compensation for this role is $60,000.00 - $97,125.00 annually, based on experience and qualifications.

Additional Information

• You may be eligible for a $1,000 Licensing Sign-On Bonus if you hold an active Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or an applicable Appraiser License. Internal candidates and those previously employed by Allstate or its family of companies are not eligible.
• This role may qualify for a company car based on annual work mileage, as determined by leadership. You may be required to use your personal vehicle until company car guidelines are met, with mileage reimbursement provided for work-related travel.
• You may be required to attend a 2-week training in Dallas, TX.
• This position is not available for residents of Puerto Rico, California, Alaska, or Hawaii.
• Candidates offered this position will be required to submit to a background investigation.
• Allstate generally does not sponsor individuals for employment-based visas for this position.
• When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet with minimum speeds of 50 MB download and 5 MB upload is required.