Jobs · Customer Service

Field Auto Adjuster - Cincinnati, OH

Allstate · Ohio, United States · 5 days ago
RemoteRemoteCustomer ServiceFull-time

About the role

Drive sales growth by engaging with interested prospective customers all while working remote. No cold calling—Connect through inbound calls and proactive outbound calls with active insurance shoppers. Enjoy competitive compensation with a base salary + uncapped performance-based incentives. Sell reputable products from Allstate and our family of brands.

Responsibilities

  • Engage with interested prospective customers through inbound and outbound calls.
  • Assess damages and finalize estimates with customers and repair shops.
  • Evaluate and negotiate claims settlements with customers, vendors, third party carriers, and claimants.
  • Utilize multiple tools to execute policies and ensure timely and accurate documentation.
  • Communicate with customers via phone, email, and video chat to handle claims efficiently.
  • Use critical thinking skills to solve problems and provide effective solutions.

Requirements

No specific requirements listed.

Qualifications

  • 18+ months’ experience in auto collision estimating using CCC One
  • Proficient written and verbal communication skills
  • Strong attention to detail and ability to write precise and comprehensive estimates
  • Comfortable with utilizing technology and various platforms for claims processing
  • Excellent time management and organizational skills
  • Valid driver's license and willingness to travel

Skills

  • Compensation offered for this role is 60,000.00 – 117,700.00 annually and is based on experience and qualifications.
  • Learning agility
  • Customer centricity
  • Digital literacy
  • Results-oriented
  • Inclusive leadership

Benefits

  • Competitive salary based on experience and qualifications
  • Medical, dental, and vision coverage
  • Allstate pension plan and 401(k) savings plan
  • Ayco financial coaching
  • Spring Health mental and emotional wellbeing resources
  • Paid parental leave
  • Adoption reimbursement
  • Paid time off
  • Tuition reimbursement
  • Wellness incentives

Pay

Compensation offered for this role is 60,000.00 – 117,700.00 annually and is based on experience and qualifications.

Schedule

This position is a field-based role. To be eligible for this role, you must be located in the following locations: Cincinnati, OH. This position is eligible for a monthly internet stipend of $80 to offset the costs of internet expenses.

Company Car

Based on our Company Car Guidelines, this role may qualify for a company car. Our leadership team determines this based on annual work mileage for this location. You may be required to use your personal vehicle until these guidelines are met. We offer mileage reimbursements for personal vehicle usage during work.

Notice of Licensing Requirement

  • As a condition of employment, you may be expected to obtain an adjuster’s license in multiple markets.
  • All required licenses will need to be obtained within 60 days of hire.
  • You must maintain all licensing required for your role. This includes any continuing education and/or other state-affiliated requirements for licensing renewal.
  • This role offers a sign on bonus of $1,000 if you have an active appraiser license or active adjuster license in TX, FL, or your resident state (current employees and candidates who have previously worked for and are seeking to be rehired at Allstate and its family of companies are not eligible for this sign-on bonus).

Work Location

This position is a field-based role. To be eligible for this role, you must be located in the following locations: Cincinnati, OH. This position is eligible for a monthly internet stipend of $80 to offset the costs of internet expenses.

Company Car

Based on our Company Car Guidelines, this role may qualify for a company car. Our leadership team determines this based on annual work mileage for this location. You may be required to use your personal vehicle until these guidelines are met. We offer mileage reimbursements for personal vehicle usage during work.

Licensing Requirement

  • As a condition of employment, you may be expected to obtain an adjuster’s license in multiple markets.
  • All required licenses will need to be obtained within 60 days of hire.
  • You must maintain all licensing required for your role. This includes any continuing education and/or other state-affiliated requirements for licensing renewal.
  • This role offers a sign on bonus of $1,000 if you have an active appraiser license or active adjuster license in TX, FL, or your resident state (current employees and candidates who have previously worked for and are seeking to be rehired at Allstate and its family of companies are not eligible for this sign-on bonus).

Benefits

  • Competitive salary based on experience and qualifications
  • Medical, dental, and vision coverage
  • Allstate pension plan and 401(k) savings plan
  • Ayco financial coaching
  • Spring Health mental and emotional wellbeing resources
  • Paid parental leave
  • Adoption reimbursement
  • Paid time off
  • Tuition reimbursement
  • Wellness incentives

Notes

The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.

Skills

  • Learning agility
  • Customer centricity
  • Digital literacy
  • Results-oriented
  • Inclusive leadership

Company Car

Based on our Company Car Guidelines, this role may qualify for a company car. Our leadership team determines this based on annual work mileage for this location. You may be required to use your personal vehicle until these guidelines are met. We offer mileage reimbursements for personal vehicle usage during work.

Notice of Licensing Requirement

  • As a condition of employment, you may be expected to obtain an adjuster’s license in multiple markets.
  • All required licenses will need to be obtained within 60 days of hire.
  • You must maintain all licensing required for your role. This includes any continuing education and/or other state-affiliated requirements for licensing renewal.
  • This role offers a sign on bonus of $1,000 if you have an active appraiser license or active adjuster license in TX, FL, or your resident state (current employees and candidates who have previously worked for and are seeking to be rehired at Allstate and its family of companies are not eligible for this sign-on bonus).

Benefits

  • Competitive salary based on experience and qualifications
  • Medical, dental, and vision coverage
  • Allstate pension plan and 401(k) savings plan
  • Ayco financial coaching
  • Spring Health mental and emotional wellbeing resources
  • Paid parental leave
  • Adoption reimbursement
  • Paid time off
  • Tuition reimbursement
  • Wellness incentives

Notes

The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.

Skills

  • Learning agility
  • Customer centricity
  • Digital literacy
  • Results-oriented
  • Inclusive leadership

Company Car

Based on our Company Car Guidelines, this role may qualify for a company car. Our leadership team determines this based on annual work mileage for this location. You may be required to use your personal vehicle until these guidelines are met. We offer mileage reimbursements for personal vehicle usage during work.

Notice of Licensing Requirement

  • As a condition of employment, you may be expected to obtain an adjuster’s license in multiple markets.
  • All required licenses will need to be obtained within 60 days of hire.
  • You must maintain all licensing required for your role. This includes any continuing education and/or other state-affiliated requirements for licensing renewal.
  • This role offers a sign on bonus of $1,000 if you have an active appraiser license or active adjuster license in TX, FL, or your resident state (current employees and candidates who have previously worked for and are seeking to be rehired at Allstate and its family of companies are not eligible for this sign-on bonus).

Benefits

  • Competitive salary based on experience and qualifications
  • Medical, dental, and vision coverage
  • Allstate pension plan and 401(k) savings plan
  • Ayco financial coaching
  • Spring Health mental and emotional wellbeing resources
  • Paid parental leave
  • Adoption reimbursement
  • Paid time off
  • Tuition reimbursement
  • Wellness incentives

Notes

The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.

Skills

  • Learning agility
  • Customer centricity
  • Digital literacy
  • Results-oriented
  • Inclusive leadership

Company Car

Based on our Company Car Guidelines, this role may qualify for a company car. Our leadership team determines this based on annual work mileage for this location. You may be required to use your personal vehicle until these guidelines are met. We offer mileage reimbursements for personal vehicle usage during work.

Notice of Licensing Requirement

  • As a condition of employment, you may be expected to obtain an adjuster’s license in multiple markets.
  • All required licenses will need to be obtained within 60 days of hire.
  • You must maintain all licensing required for your role. This includes any continuing education and/or other state-affiliated requirements for licensing renewal.
  • This role offers a sign on bonus of $1,000 if you have an active appraiser license or active adjuster license in TX, FL, or your resident state (current employees and candidates who have previously worked for and are seeking to be rehired at Allstate and its family of companies are not eligible for this sign-on bonus).

Benefits

  • Competitive salary based on experience and qualifications
  • Medical, dental, and vision coverage
  • Allstate pension plan and 401(k) savings plan
  • Ayco financial coaching
  • Spring Health mental and emotional wellbeing resources
  • Paid parental leave
  • Adoption reimbursement
  • Paid time off

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