Field Applications Specialist

About the role

We are looking for a motivated Field Application Specialist to join our team and support customer projects involving enterprise data center and solutions. In this role, you will work closely with sales, product management, hardware/software, solution architects, and others to help plan, implement, and maintain customer projects. You’ll assist with both internal and external communications to ensure projects run smoothly and meet customer goals.

Responsibilities

• Support senior engineers and management in coordinating projects for large enterprise customers
• Collaborate with internal teams (engineering, sales, and support) to deliver hardware and software solutions that meet customer requirements
• Help manage customer communications and follow up on technical issues or project updates
• Absorb and deploy data center and server solutions using x86 and ARM architectures
• To troubleshoot issues related to compute, storage, and networking environments
• Participate in testing, documentation, and reporting for ongoing and new projects
• Contribute to technical documentation such as setup guides, product notes, and knowledge base articles
• Support training and pre-sales activities by preparing materials and learning product features
• Work cross-department to ensure customer satisfaction and timely resolution of issues
• Ability to build and demonstrate proof-of-concept that meets or exceeds customer business needs
• Ability to present the corporate brand, product messaging and solutions to customers
• Visit on-site facilities and operations to enable solution integration and issue resolution

Requirements

• Bachelor’s degree in Computer Engineering, Electrical Engineering, or a related technical field
• 1+ years of experience in systems, hardware, or application engineering (internship or academic project experience plus)
• Basic understanding of x86 and ARM architectures, CPU/GPU platforms, and storage solutions
• Solid HW system debug and diagnostics skills
• Familiarity with Firmware, Linux, Windows and virtualization platforms is a plus
• Familiar with server management tools (ipmitool and Redfish API)
• Basic scripting (BASH or Python) is a plus
• Good communication skills and teamwork with a proactive attitude
• Ability to manage multiple small tasks and projects in a fast-paced environment

Qualifications

• Salary Range: $80,000 - $90,000
• The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role.
• In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

Benefits

Supermicro offers a comprehensive benefits package, including:

• Health insurance
• Retirement plans
• Flexible spending accounts
• Employee assistance programs
• Professional development opportunities

Pay

$80,000 - $90,000

Schedule

Full-time position

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.