Field Applications Specialist

Company Overview

Hamilton Company is a worldwide leader in the design and manufacture of manual, semi-automated and robotic products for precision fluid measuring. We specialize in the development, manufacturing and customization of precision measurement devices, automated liquid handling stations, and sample management systems. For more than 60 years, Hamilton has been satisfying customer needs by combining quality materials with skilled workmanship, ensuring the highest level of performance of every precision fluid measuring device we manufacture.

Responsibilities

• Provide application, training, and technical support to customers for Hamilton products.
• Act as a technical liaison between customers and Hamilton Sales team to meet and maintain customer needs.
• Operate within a designated territory and provide onsite and remote customer support.
• Develop application-specific protocols on Hamilton products by interpreting procedures provided by the customer or Hamilton Sales team.
• Perform troubleshooting of application protocols and instrumentation.
• Optimize liquid handling performance of instrumentation.
• Provide basic and advanced software and hardware training.
• Maintain support for existing customers by providing additional application protocols, training, etc.
• Understand customer expectations and schedule work accordingly.
• Document application support work and customer visits within a company database or other required format.
• Work independently and make intelligent decisions based on experience and knowledge.
• Maintain professional relationships with customers and co-workers.
• Other duties as assigned.

Qualifications

• Flexibility to travel within the designated territory.
• Good planning and customer relationship skills.
• Proficient in delivering effective presentations and possessing excellent communication skills.
• Demonstrated competence in computer hardware and software is required.
• Self-sufficiency and reliability with the capability to work autonomously and with minimal supervision.
• Familiarity with software relevant to Hamilton products is necessary.
• A bachelor’s degree, preferably in the sciences or engineering, from an accredited not-for-profit institution.
• Minimum one (1) year of hands-on experience utilizing laboratory automation or scientific applications.
• Proficiency in programming or operating automated laboratory equipment is preferred.
• Experience with programming languages and a strong understanding of computer systems is preferred.

Benefits

• Competitive compensation.
• Excellent benefit package includes medical, dental, vision insurance, paid vacation time, paid sick time, disability insurance, 401k, tuition reimbursement and more.
• Commitment to sustainable design.
• Solid stable company.
• Diverse portfolio of exciting and innovative design projects.
• Tremendous opportunities for professional growth.