Field Applications Scientist III (Bay Area)

About the role

The Field Applications Scientist (FAS) III is the primary technical application support contact for Takara instrument and/or spatial biology customers. The FAS III is responsible for customer training, and technical support. The FAS III will partner with the commercial team to deliver pre-sale and post-sale technical support for the instrument and/or spatial biology portfolios.

Responsibilities

• Engage with new and existing customers to educate, support and train on Takara Bio Spatial Biology products (Trekker and Seeker) and/or Takara Bio Single Cell NGS instrument platform (Shasta).
• Delivers prompt troubleshooting of issues related to customers’ use of Spatial Biology kits and/or single cell NGS library prep kits.
• Provides pre-sales support by working in partnership with the Account Executives.
• Delivers technical product seminars, conducts product demonstrations, and consults with customers during the sales process to understand scientific objectives.
• May work closely with Field Engineering team to troubleshoot application versus instrument issues for the Shasta system.
• Maintains detailed documentation on all technical communication with customers.
• Delivers a summarized assessment of each communication.
• Delivers technical training for sales team, distributors and other internal teams as needed.
• Supports manager with analysis of customer feedback, product issues and inquiries.
• Partners with Marketing and R&D teams. Provide market and competitive information from the field. Support new product launches through training of customers and delivers “voice of customer” feedback from early access customers.
• Performs regular maintenance of system documentation.

Requirements

• MS/PhD in Molecular Biology, Cell Biology, Microbiology, Biochemistry or related scientific field. A BA or BS may be considered with significant field experience.
• Requires a minimum of 3+ years of field application experience.
• Prior experience supporting commercial Spatial Biology technologies or single cell NGS applications is required.
• Capable of working independently, is self-motivated and proactive.
• Customer-centric and keenly aware of markets, and competitors.
• Demonstrates a sense of urgency, contagious optimism and a “can do” attitude.

Qualifications

• Valid driver’s license is required.