Field Applications Scientist III (Boston)

About the role

The Field Applications Scientist (FAS) III is the primary technical application support contact for Takara instrument and/or spatial biology customers. The FAS III is responsible for customer training, and technical support. The FAS III will partner with the commercial team to deliver pre-sale and post-sale technical support for the instrument and/or spatial biology portfolios. The FAS III will be responsible for training and mentoring new colleagues and delivering feedback and analysis to Marketing and R&D. The goal of the FAS III is to ensure maximum customer satisfaction, resulting in sustained customer relations and long-term success of the corporate strategy.

Responsibilities

• Engage with new and existing customers to educate, support and train on Takara Bio Spatial Biology products (Trekker and Seeker) and/or Takara Bio Single Cell NGS instrument platform (Shasta).
• Delivers prompt troubleshooting of issues related to customers’ use of Spatial Biology kits and/or single cell NGS library prep kits.
• Provides pre-sales support by working in partnership with the Account Executives. Delivers technical product seminars, conducts product demonstrations, and consults with customers during the sales process to understand scientific objectives.
• May work closely with Field Engineering team to troubleshoot application versus instrument issues for the Shasta system.
• Maintains detailed documentation on all technical communication with customers. Delivers a summarized assessment of each communication.
• Delivers technical training for sales team, distributors and other internal teams as needed.
• Supports manager with analysis of customer feedback, product issues and inquiries.
• Partners with Marketing and R&D teams. Provide market and competitive information from the field. Support new product launches through training of customers and delivers “voice of customer” feedback from early access customers.
• Performs regular maintenance of system documentation.

Requirements

• Experience with automation systems.

Qualifications

• MS/PhD in Molecular Biology, Cell Biology, Microbiology, Biochemistry or related scientific field. A BA or BS may be considered with significant field experience.
• Requires a minimum of 3+ years of field application experience.
• Prior experience supporting commercial Spatial Biology technologies or single cell NGS applications is required.

Skills

• Customer-centric and keenly aware of markets, and competitors.
• Demonstrates a sense of urgency, contagious optimism and a “can do” attitude.

Benefits

Learn more about benefits at https://www.takarabio.com/about/careers/company-benefits.

Pay

The US base salary rate range for this full-time position, expected to be located in the Boston Area, is $120,000 - $130,000 USD.

Schedule

This position is remote-based. Approximately 75% travel, including overnight, is required. International travel may be required.