Field Applications Engineer

About the role

Supermicro is a leading provider of advanced server, storage, and networking solutions for various industries. As a Top Tier company, we have expanded globally, creating numerous opportunities for talented professionals like you.

Job Summary

We are seeking a motivated Field Application Engineer to join our team. This role involves supporting large enterprise customers, collaborating with internal teams, and ensuring smooth project execution and customer satisfaction.

Essential Duties and Responsibilities

• Support senior engineers and management in coordinating projects for large enterprise customers
• Collaborate with internal teams (engineering, sales, and support) to deliver hardware and software solutions that meet customer requirements
• Help manage customer communications and follow up on technical issues or project updates
• Aid in deploying and maintaining data center and server solutions using Intel, AMD, Nvidia, and other architectures
• Learn to troubleshoot systems related to computing, storage, and networking environments
• Contribute to technical documentation such as setup guides, product notes, and knowledge base articles
• Support training and pre-sales activities by preparing materials and learning product features
• Work cross-departmentally to ensure customer satisfaction and timely resolution of issues
• Build and demonstrate proof-of-concepts that meet or exceed customer business needs
• Present the corporate brand, product messaging, and solutions to customers
• Visit on-site facilities and operations to enable solution integration and issue resolution

Qualifications

• Bachelor’s degree in Computer Engineering, Electrical Engineering, or a related technical field
• 2+ years of experience in systems, hardware, or application engineering (internship or academic project experience plus)
• Basic understanding of data center architecture, CPU/GPU platforms, and storage solutions
• Solid HW system design and diagnostics skills
• Familiarity with Firmware, Linux, Windows, and virtualization platforms is a plus
• Strong interest in learning about enterprise AI and advanced computing environments
• Good communication and teamwork skills with a proactive attitude
• Ability to manage multiple small tasks and projects in a fast-paced environment

Benefits

The salary range for this position is $85,000 - $95,000. The actual salary will vary based on factors such as location, level, education, training, specific skills, years of experience, and comparison to other employees in this role. Additionally, candidates may be eligible for a comprehensive benefits package and participation in bonus and equity award programs.

EEO Statement

Supermicro is an Equal Opportunity Employer and values diversity in its workforce. It is the company's policy to provide equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or special disabled veteran status, marital status, pregnancy, genetic information, or any other legally protected status.