Field Applications Engineer

About Supermicro

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms.

About the role

We are looking for a motivated Field Application Engineer (FAE) to join our team and support customer projects involving enterprise data center and solutions. In this role, you will work closely with sales, product management, hardware/software teams, and solution architects to help plan, implement, and maintain customer projects. You’ll assist with both internal and external communications to ensure projects run smoothly and meet customer goals.

Responsibilities

• Support senior engineers and management in coordinating projects for large enterprise customers
• Collaborate with internal teams (engineering, sales, and support) to deliver hardware and software solutions that meet customer requirements
• Help manage customer communications and follow up on technical issues or project updates
• Assist in deploying and maintaining data center and server solutions using x86 and ARM architectures
• Troubleshoot issues related to compute, storage, and networking environments
• Participate in testing, documentation, and reporting for ongoing and new projects
• Contribute to technical documentation such as setup guides, product notes, and knowledge base articles
• Support training and pre-sales activities by preparing materials and learning product features
• Work cross-department to ensure customer satisfaction and timely resolution of issues
• Build and demonstrate proof-of-concept that meets or exceeds customer business needs
• Present the corporate brand, product messaging, and solutions to customers
• Visit on-site facilities and operations to enable solution integration and issue resolution
• Some travel required (up to 25%)

Requirements

• Bachelor’s degree in Computer Engineering, Electrical Engineering, or a related technical field
• 2+ years of experience in systems, hardware, or application engineering (internship or academic project experience plus)
• Basic understanding of x86 and ARM architectures, CPU/GPU platforms, and storage solutions
• Solid hardware system debug and diagnostics skills
• Familiarity with Firmware, Linux, Windows, and virtualization platforms is a plus
• Familiar with server management tools (ipmitool and Redfish API)
• Basic scripting (BASH or Python) is a plus
• Good communication skills and teamwork with a proactive attitude
• Ability to manage multiple small tasks and projects in a fast-paced environment

Pay

Salary Range: $85,000 - $120,000. The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.