Field Application Scientist (LCMS, Small Molecule)

Field Based Role - East Coast | 75% travel

About the role

As part of the Thermo Fisher Scientific team, you will support our LC-MS instrumentation as a Field Application Scientist, with a strong focus on small molecule quantitation. This role involves working within a multi-disciplinary matrix team that includes regional sales representatives, marketing and service professionals, product development scientists, and engineers. You will provide comprehensive pre- and post-sales technical expertise, conduct product demonstrations, develop new applications, troubleshoot complex issues, and build relationships with customers across North America.

Responsibilities

• Conduct product training for customers virtually, remotely, or onsite on the accurate use and application of instruments and software.
• Collaborate with customers and internal teams to customize applications and methodologies, including troubleshooting, method development, and data interpretation.
• Collect and analyze data from customer experiments or field trials using statistical methods, providing insights or recommendations.
• Resolve and/or escalate customer issues and complaints.
• Deliver technical presentations to highlight the capabilities and benefits of solutions for various applications, communicating complex scientific concepts to diverse audiences.
• Work cross-functionally with internal teams, including marketing and sales, to support strategic execution of the customer training process.
• Stay informed about the latest scientific literature, methodologies, and regulatory requirements, acting as a trusted expert to customers.
• Provide scientific support and counsel to internal teams and customers, identifying improvement opportunities to increase customer satisfaction and loyalty.

Requirements

• A bachelor’s degree (or higher) in chemistry, biochemistry, or a related scientific field and/or equivalent work experience.
• 2-3 years of hands-on technical experience with liquid chromatography and mass spectrometry instruments, software, data analysis, and techniques.
• Experience with quantitative LCMS workflows (e.g., Pharma QA/QC labs, US EPA methods) and associated sample preparation techniques.

Skills

• Ability to work independently, manage multiple projects simultaneously, and meet deadlines.
• Outstanding teamwork and collaboration skills.
• Excellent problem-solving skills and ability to troubleshoot technical issues.
• Outstanding verbal and written communication skills, with the ability to convey complex scientific concepts to both technical and non-technical audiences.
• Proven track record of working independently with a strong work ethic.

This position may require up to 75% travel and involves working with hazardous/toxic materials. Standard work schedule is Monday through Friday.

Pay

The salary range estimated for this position based in Massachusetts is $83,300.00–$125,000.00. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy.

Benefits

• A choice of national medical, dental, and vision plans, including health incentive programs.
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement.
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave).
• Accident and life insurance, and short- and long-term disability in accordance with company policy.
• Retirement and savings programs, such as a competitive 401(k) U.S. retirement savings plan.
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount.