Field Application Engineer, Onboard & Testing

About the role

Join the forefront of innovation and make an impact at Safran Defense & Space, Inc.! Safran Defense & Space Inc. (Safran DSI), headquartered in Arlington, Va., is a leading U.S. aerospace company dedicated to supporting national defense and space missions. As a trusted partner to the U.S. armed forces, government agencies, and commercial sectors, Safran DSI delivers advanced technology solutions through its specialized business units: Assured PNT, Geospatial AI, Optronics, Space Solutions, and Testing & Telemetry.

Responsibilities

• Install software and perform tests
• Provide customer training
• Write service minutes and test reports
• Actively participate in a continuous improvement culture providing recommendations and implementing enhancements to current products, features, functions, and procedures
• Cookordination development activities between customer, U.S. team and factory technical liaisons
• Provide onsite and remote technical support including acceptance tests, installations, maintenance, repairs, and troubleshooting

Requirements

• Bachelor’s degree in Engineering or related discipline, or equivalent combination of education and work experience
• 5-10 years of relevant experience or equivalent combination of education and training
• Must have extensive network experience and understanding of Ethernet networks, switches/routers, and protocols
• Demonstrated skill and ability to analyze and develop innovative solutions to troubleshoot and solve complex problems
• Ability to communicate effectively at all levels of the organization
• Strong interpersonal communication skills, both verbal and written, with a proven ability to be assertive yet approachable delivering a positive customer service experience both internally and externally
• Ability to work in a highly collaborative team working environment, as well as on a self-directed basis when required
• Customer focused with a desire to do what is best for the customer
• Proficient in Microsoft Office

Qualifications

• Experience or willingness to learn about flight testing, flight recorders, telemetry systems, data acquisition systems, mission systems – servers & recorders
• Experience with Mission Systems for flight data recording, data acquisition, and network file servers desired
• Knowledge of mission/avionics video and data recorders/servers, embedded processors, firmware uploads
• Experience in Aerospace/Defense
• Familiarity with government sales, sales to prime contractors and/or aerospace industry
• Due to multiple interactions with the teams located in France and Germany, knowledge of European cultures and/or languages would be a plus
• Knowledge of ITAR environment

Skills

• Technical expertise in flight testing, flight recorders, telemetry systems, data acquisition systems, mission systems – servers & recorders
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office

Benefits

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Pay

Details TBD

Schedule

Up to 50% domestic and international travel

Equal Opportunity Employer

EOE/AA/M/F/Vets – US Protected Individual status required (US citizen, lawful permanent resident, asylee, refugee or temporary resident (as defined at 8 USC 1160(a).