Field Application Engineer Level 2

About the role

Field Applications Engineers assist our customers and our Zeiss sales team with pre-sales activities such as product demonstration and sales support, as well as post-sales activities such as helping customers with understanding and applying our hardware and software systems. This support is provided in a variety of ways, including product demonstration, formal and custom training classes, telephone and on-site support, programming and measurement services. This important consultative role requires professional conduct and customer orientation at all times.

Responsibilities

• Provide technical consultation to field sales personnel and the Industrial Metrology (IM) dealer network in matters relating to advanced applications and systems
• Facilitate the flow and accuracy of technical information to the field sales force
• Maintain a focus on advanced applications and new ZEISS technology
• Support the introduction of new products into the North American Market
• Provide technical training programs to the field sales personnel and IM dealer network
• Plan, prepare, and perform high quality customer demonstrations, both in-house and in the field as needed
• Provide technical after-sales support for customers to help insure successful use of ZEISS systems
• Provide customer training as needed to supplement the Applications Engineering staff
• Provide support for all Carl Zeiss Industrial Metrology systems
• Respond to all customer related software/applications support questions
• Respond to any Carl Zeiss Industrial Quality Solutions department requiring software/applications support
• Aid with software & system testing in support of product development
• File accurate software performance reports
• Provide applications expertise for necessary project-related activities
• Respond to customer requests for quotation which typically includes analyzing inspection requirements and quoting part programming costs
• Estimate anticipated Gage R&R results
• On-site implementation of quoted application items
• The ability to understand and support IT related issues: Windows Operating System knowledge, Networking, Database Management
• The ability to understand Statistical Process Control (SPC) concepts
• The ability to understand Geometric Dimensioning & Tolerancing (GD&T)
• Other duties as required

Requirements

• A four-year degree in Engineering, Computer Science, or Physics is required. Equivalent work-related experience may be considered
• The FAE Level 2 has all the same core requirements of a Level 1 but adds a 3 year minimum experience requirement in the role of Field Applications Engineer Level 1. Equivalent experience will be considered if hiring from the outside rather than promoting from within
• Able to read and understand engineering drawings
• Understanding of 3D mathematics and computer programming techniques in any of the modern scientific computer languages
• Excellent verbal communication skills and comfortable presenting technical information to small or large audiences
• Self-starter, comfortable working independently
• Proficient at Microsoft 365 and related software packages
• Valid Driver's License

Pay & benefits

• Annual pay range: $87,000 – $108,000, also eligible for a performance bonus
• Medical, Vision, Dental
• 401k Matching
• Employee Assistance Programs
• Vacation and sick pay

Location/Region: This position is located in Bloomfield, CT. Hybrid position with ability and willingness to travel in the USA and internationally (35-50%).