Field Application Engineer, DRAM
About the role
The DRAM Field Application Engineer (FAE) will serve as the primary technical interface between customers and headquarters, supporting the successful adoption and lifecycle management of DRAM products. This role is responsible for understanding customers' current and future technical requirements, driving design wins through product qualification, and ensuring high levels of product quality and customer satisfaction.
Key Responsibilities
- Identify customers' current and future product and technology needs and provide solutions
- Provide the product roadmap and manage the product life cycle
- Clarify the customer's technical and product requirements and provide feedback to HQ
- Provide technical specifications and notes according to the customer's needs
- Provide a sample for qualifications to have the design wins
- First technical point of contact for customers and manages the new product qualifications
- Work with HQ to generate the qualification plan and the sample plan
- Work with customers and their CM to manage the qualification process in a timely manner
- Responsible for the customer's product quality management
- Liaison with customer quality engineers and HQ QA team to drive quality improvement
- Manage RMA and Failure Analysis process
- Manage the environmental document process
- Build and maintain close relationships with customers to enhance communication and raise the level of customer satisfaction
- Regular meetings with customers to review the ongoing project
- Engage with the customer's design engineer and project manager to provide technical and product supports
- Support customers with all pre-sales/post-sales requirements.
Qualifications
- Bachelor’s degree in Electrical Engineering, Computer Engineering, Engineering, or a related technical field
- 3+ years of experience in field application engineering, customer technical support, or semiconductor/memory-related roles
- Working knowledge of DRAM products, memory architecture, and DRAM operation principles
- Experience supporting customers with system-level integration, debugging, and technical issue resolution
- Strong analytical and problem-solving skills with the ability to translate technical data into clear customer recommendations
Preferred Qualifications
- Master's degree in a relevant field
- Experience in the semiconductor industry, preferably in memory (DRAM, NAND Flash)
- Advanced knowledge or hands-on experience with DRAM products, memory architecture, or DRAM quality management processes
- Strong presentation and documentation skills for communicating complex technical topics to diverse audiences
- Fluent bilingual communication skills in both English and Korean, with experience working in customer-facing environments
Requirement
Authorized to work in the US
Benefits
- Top Tier health insurance at no employee cost
- Paid day offs: PTO + Company Holidays + Happy Fridays
- Paid Parental Leave Program
- 401k Matching
- Educational reimbursement up to Ten Thousand Dollars per year
- Donation Matching and volunteering opportunities
- Corporate discount programs
- Free Breakfast/Lunch/Dinner provided to employees
Equal Employment Opportunity
SKHYA is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees and prohibit discrimination and harassment of any type without regard to race, sex, pregnancy, sexual orientation, religion, age, gender identity, national origin, color, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.
Compensation
Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. Pay within the provided range varies by work location and may also depend on job-related skills and experience. Your Recruiter can share more about the specific salary range for the job location during the hiring process.
Pay Range: $90,000 USD - $120,000 USD