Field Account Manager

About the role

The Field Account Manager acts as a service‑focused representative on behalf of The SYGMA Network within an assigned territory. The role maintains contacts and relationships with SYGMA customers, works with Distribution Center Management to ensure the highest level of customer service, and assists in the profitable marketing of products and value‑added services. Frequent travel by automobile and some air travel are required, and maintaining Sysco’s mandated minimum insurance is required.

Responsibilities

• Build and maintain customer relations through personal contact and telephone calls.
• Provide customer‑focused distribution and value‑added services in compliance with customer requirements and company capabilities.
• Meet with key customers and perform business reviews as needed.
• Enhance sales by ensuring account penetration through customers’ complete participation in full‑line purchasing.
• Strengthen and build relationships with customers, franchise owners, and distribution‑center personnel.
• Respond to customer concerns with corrective action and resolve issues with a sense of urgency.
• Foster proactive communication to customers regarding delivery delays or product outage situations.
• Provide access to and train customers on The SYGMA Network website.
• Present to large groups and conduct startup meetings with new customers.
• Keep informed on new products and other general information of interest to the customer (e.g., promotions and inventory).
• Maintain detailed and constant communications with all department heads regarding customer activities and product information.
• Proactively monitor service levels through weekly tracking and collaborate with respective departments to maintain and improve service levels.
• Check on competitive activity and keep SYGMA management informed.
• Practice good fiscal responsibility by adhering to the departmental budget.
• Perform any other duties assigned by SYGMA management.
• Keep accurate records and generate reports on all phases of activities.
• Conduct online order entry training (CYGNET) as needed.

Qualifications

• High school diploma required; bachelor’s degree in business or marketing preferred.
• Minimum of 2 years of direct customer account management.
• 5–10 years of customer‑service‑focused management experience or foodservice sales experience preferred.
• Experience building customer relationships in the food distribution industry may be considered in lieu of formal education.

Skills

• Well‑developed oral and written communication skills.
• Excellent problem‑solving skills and the ability to make good judgments.
• Ability to resolve issues with a sense of urgency.
• Well‑developed interpersonal skills and the ability to persuade.
• Ability to work in a fast‑paced environment.
• Proficiency with Microsoft Office.

Physical Demands

• Work is primarily sedentary.
• Product delivery may require lifting up to 50 lb.
• Ability to read text at close and distance ranges with or without correction.

Working Conditions

Frequent travel by automobile and some air travel are required.

Equipment Operated

• PC and office equipment.
• Automobile.

Certifications, Licenses, and Registrations

• Valid driver’s license.
• Must maintain Sysco’s minimum vehicular insurance requirements.