Field Account Manager

About the role

As a Field Account Manager (remote) at Netchex, you’ll own a book of mid‑sized client accounts, acting as their trusted partner and primary point of contact. You’ll drive retention, mitigate churn, and grow revenue within your book through strong relationship management, strategic account planning, and a data‑informed approach to client success. Candidates must currently reside in the United States and be legally authorized to work in the U.S. on a full‑time basis. This role does not offer visa sponsorship, and candidates requiring sponsorship now or in the future will not be considered.

Responsibilities

• Manage and grow a book of business of 100–250 mid‑sized accounts, serving as the primary point of contact for your clients.
• Build strong client relationships and execute retention strategies that keep accounts healthy and engaged.
• Drive ARR growth within your book through proactive churn mitigation and upsell/cross‑sell opportunities.
• Lead client conversations and influence outcomes across stakeholders and internal teams.
• Apply strategic account planning to prioritize where and how you invest your time across your book.
• Use data analysis and reporting tools to monitor account health and identify risk or growth signals early.
• Track and report progress against Net Revenue Retention (NRR), churn, and upsell/cross‑sell targets.

Requirements

• 4–6 years of experience managing mid‑sized to large books of business (100–250 accounts).
• Strong client relationship management and retention strategies.
• Consultative sales experience to identify opportunities for customers.
• Experience driving ARR growth and mitigating churn.
• Ability to lead client conversations and influence outcomes.
• Familiarity with strategic account planning.
• Comfort with data analysis and reporting tools.

Benefits

• Advanced client engagement and negotiation skills.
• Exposure to strategic planning and execution.
• Experience working with cross‑functional teams to drive client outcomes.
• Development of forecasting and pipeline management skills.

At Netchex we win together, deliver results, raise the bar, decide and drive, and bring the energy—fostering collaboration, accountability, continuous improvement, decisive action, and a positive mindset.